(3 weeks, 2 days ago)
Lords ChamberMy Lords, I support these amendments. I believe them to be reasonable and to show responsibility for those we have heard about today. In the same way that the noble Baroness, Lady Jones of Moulsecoomb, has seen the light, I hope that the Minister will join her and agree to these amendments.
My Lords, it is Lord Wigley, for the benefit for those who cannot follow the monitors in the House. This is the first time I too have intervened on this Bill. It is sometimes difficult for those of us in small parties to cover all the legislation, but the issues contained in this Bill have been very close to my heart for a long time. I thank the noble Lord, Lord Shinkwin, for his contribution to this, because he has certainly brought a dimension to our understanding.
I am intervening now rather than earlier because, at a meeting held within these premises a week or two ago, we were shown films of the disastrous results when those trying to get on buses, or indeed those who are cycling, have to cope with the layout at bus stops in certain areas. They were really disturbing films; it was frightening just looking at them. We have to make sure that this sort of situation cannot persist.
A moment ago, someone asked, “What if these issues had been going on for 40 years?” They have been going on for longer than 40 years. In 1981, I introduced my own Disabled Persons Bill in the House of Commons, which became the Disabled Persons Act. Part of the Act was to do with the safety of the visually impaired on pavements, with regard to potholes, works on the pavement being undertaken by local authorities, et cetera. The question of disabled people’s safety arose and, even then, it was seen in the context of the social definition of “handicap”, which is the relationship between a disabled person and his or her environment. We may or may not be able to do very much about the basic disability, but we can certainly do something about the environment. Therefore, the responsibility for ensuring that a disability does not become a handicap rests in the hands of those who control the environment. This is classic example of just that.
I am very pleased that amendments have been tabled by the noble Lords, Lord Blunkett and Lord Holmes. I only wish that they could all be amalgamated into one; that may be a challenge for the Government. I hope that we can make progress today in that direction. However, if we cannot, or if only the amendments from the noble Lord, Lord Blunkett, find their way forward, I very much hope that the Government will commit to keeping this under review—and in terms of months, not years—to ensure that the arguments put forward so forcefully by the noble Lord, Lord Holmes, are not lost and that we make progress on this issue, to make sure that those who have been suffering do not have to suffer in future.
(1 year, 9 months ago)
Lords ChamberI will certainly write to the noble Lord about this, but there will be various functionality within the new system, which will be more mobile than it is now and will allow people using cash, for example, to buy a ticket or a ticket to ride, which is one of the options available. On vouchers, I will write to him but I am fairly sure that will have been taken into account by the train operating companies when they put forward their proposals.
My Lords, I use the ticket office at Staplehurst station and its staff are outstanding. The care that they show the customers and the way in which they help them plan their journey and buy the correct tickets is a credit to them. I truly hope that their skills will be kept, because the business will be the poorer without them. I am afraid that the ticket machines do not quite match up to the staff. Can my noble friend tell me if the new ticket machines will be able to replicate this service and whether AI will be used to enhance them?
I am grateful to my noble friend for her exposition of the greatness of the staff. We absolutely value the staff, which is why we want to get them out there to enable them to help more people. Ticket vending machines are being continually upgraded and there are all sorts of ways we can upgrade them: for example, we are adding video calling to enable people to ask the absolute experts if they wish to take a particularly complicated route. If AI is appropriate, I am sure that the train operating companies are looking at it.
(10 years, 1 month ago)
Grand CommitteeMy point was that if the conclusion was reached in September 2014 or shortly afterwards that there was no need for a third formal consultation, why have we waited until now to have this order? The second consultation was apparently conducted between 17 December 2013 and 3 January 2014, in something like six weeks over the Christmas and New Year period, so a further consultation could presumably have been completed in something like a month if it was not being held over Christmas and New Year. That is the bit that I cannot quite follow. It seems to have taken a very long time to conclude that a third consultation was not necessary, yet presumably all the information was available.
My Lords, there is a Division in the Chamber so the Committee will stand adjourned for 10 minutes.