Rail Ticket Offices
Baroness Stedman-Scott Excerpts(1 year, 4 months ago)
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Baroness Vere of Norbiton (Con)
I will certainly write to the noble Lord about this, but there will be various functionality within the new system, which will be more mobile than it is now and will allow people using cash, for example, to buy a ticket or a ticket to ride, which is one of the options available. On vouchers, I will write to him but I am fairly sure that will have been taken into account by the train operating companies when they put forward their proposals.
Baroness Stedman-Scott (Con)
My Lords, I use the ticket office at Staplehurst station and its staff are outstanding. The care that they show the customers and the way in which they help them plan their journey and buy the correct tickets is a credit to them. I truly hope that their skills will be kept, because the business will be the poorer without them. I am afraid that the ticket machines do not quite match up to the staff. Can my noble friend tell me if the new ticket machines will be able to replicate this service and whether AI will be used to enhance them?
Baroness Vere of Norbiton (Con)
I am grateful to my noble friend for her exposition of the greatness of the staff. We absolutely value the staff, which is why we want to get them out there to enable them to help more people. Ticket vending machines are being continually upgraded and there are all sorts of ways we can upgrade them: for example, we are adding video calling to enable people to ask the absolute experts if they wish to take a particularly complicated route. If AI is appropriate, I am sure that the train operating companies are looking at it.
Drug Driving (Specified Limits) (England and Wales) (Amendment) Regulations 2015
Baroness Stedman-Scott Excerpts(9 years, 8 months ago)
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Lord Rosser
My point was that if the conclusion was reached in September 2014 or shortly afterwards that there was no need for a third formal consultation, why have we waited until now to have this order? The second consultation was apparently conducted between 17 December 2013 and 3 January 2014, in something like six weeks over the Christmas and New Year period, so a further consultation could presumably have been completed in something like a month if it was not being held over Christmas and New Year. That is the bit that I cannot quite follow. It seems to have taken a very long time to conclude that a third consultation was not necessary, yet presumably all the information was available.
The Deputy Chairman of Committees (Baroness Stedman-Scott) (Con)
My Lords, there is a Division in the Chamber so the Committee will stand adjourned for 10 minutes.