Private Rented Sector Ombudsman

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

Thursday 18th January 2024 Lords Chamber

[Baroness Warwick of Undercliffe (Lab)]

My Lords, in begging leave to ask the Question standing in my name on the Order Paper, I declare an interest as the chair of the Property Ombudsman for tenants and those in the PRS whose landlords use agents.

[The Parliamentary Under-Secretary of State, Department for Levelling Up, Housing & Communities (Baroness Scott of Bybrook) (Con)]

The Renters (Reform) Bill allows the Government to select a scheme through open competition or to appoint a provider to deliver a designated scheme. In Commons Committee, we announced our preference to deliver through the Housing Ombudsman service, which provides social housing redress. However, no final decision has been made, and our priority is choosing a provider that offers the high-quality and value-for-money service we require.

[Baroness Warwick of Undercliffe (Lab)]

I thank the Minister for her reply. I very much support what the Government are doing to establish a landlord ombudsman for the private rented sector; it is long overdue. Given that the new ombudsman will cover the whole of the rental sector—the one for social landlords has been indicated as the preferred option—can the Minister confirm that the Government will consult existing ombudsmen in the sector on the rationalisation, and can she explain how they will fit into the new landscape? Can she confirm that the Government’s final decision in selecting an organisation to provide a unitary ombudsman service for the combined social and private rented sectors will follow the formal public procurement process? What will the timescale be?

[Baroness Scott of Bybrook (Con)]

The noble Baroness asked a number of questions. First, we have sought extensive procurement and legal advice on this, and we are confident that the approach we are taking is in line with procurement regulations. I can only reiterate that this work is still in its very early stages, and no decisions have been made. Of course, we will talk to stakeholders throughout the whole of the process. If the noble Baroness or any other noble Lord would like to meet me and my team, I am happy to do so as we go forward.

Secondly, the question on the interaction between schemes is very interesting. We envisage that, where a complaint covers both landlords and letting agents, the separate schemes will work together to triage the complaint effectively and, if necessary, have a joint investigation. Importantly, we want to make sure that, where it is not clear which scheme a tenant should complain to, there is no wrong access point. We will work together to make sure that the tenant gets the service that they require.

Social Housing: Mould

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

Wednesday 10th January 2024 Lords Chamber

[Baroness Scott of Bybrook (Con)]

My noble friend is right; this is all about communication, to make sure that tenants know what to do if they have an issue with their property. We have had a number of communications and marketing campaigns, such as Make Things Right, and the latest one is just being completed. That makes sure that all tenants know that, first, they should go to their social landlord, and if they do not get the right answer—or any answer, as sadly happens in some cases —they must go to the ombudsman. The social housing regulator will deal not with individuals but with bigger issues relating to individual housing associations.

[Baroness Warwick of Undercliffe (Lab)]

My Lords, the Minister’s response focused on social homes. Housing associations are very keen to do more to regenerate existing social housing but are unable to do so—at least, not very effectively—without improved access to government funding. Will the Minister confirm that the Government will look to maximise the use of existing funding through the affordable homes programme to support housing association-led regeneration?

[Baroness Scott of Bybrook (Con)]

Yes. I think we already said in the levelling-up Act that the £11.5 billion in the affordable homes programme can be used for social housing, as it has in the past. It is important that social landlords understand that and use that money.

New Homes

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

Tuesday 12th September 2023 Lords Chamber

[Baroness Scott of Bybrook (Con)]

Yes, there is, my Lords. The 16,500 figure is annual, while the 100,000 figure is between now and 2030. The Government have put in place a package of mitigation that will allow us to deal with nutrient neutrality not as a sticking plaster, stopping housing being built, but by dealing with the issues at source. If the noble Earl reads the mitigation circumstances, he will see what we are doing and how much we are investing in that.

[Baroness Warwick of Undercliffe (Lab)]

My Lords, I found the Minister’s reply rather disappointing. I appreciate the ambition, but it is the implementation that is the major problem. Drastic cuts of funding to social housing have resulted in many households in need being trapped in the private rented sector, and the number of affordable homes is just not meeting that need. Current conditions have meant that private sector building has flatlined, but social housing builders can be countercyclical and, with the right investment, could do so much more. The Government will reach their target only by investing massively in social homes. Do the Government and the Minister agree with that? If not, can she please explain how that target will be met?

[Baroness Scott of Bybrook (Con)]

My Lords, the Government are committed to increasing the supply of affordable housing, which is why, through our £11.5 billion Affordable Homes Programme, we will deliver tens of thousands of affordable homes for sale or rent across the country. The levelling up White Paper committed to increasing the supply of social rented homes, and a large number of the new homes delivered through our Affordable Homes Programme will be for social rent.

Housebuilding

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

Wednesday 7th June 2023 Lords Chamber

[Baroness Warwick of Undercliffe (Lab)]

My Lords, following on from the noble Lord, Lord Campbell-Savours, the recent proposal by the Labour Party to remove hope value would allow social landlords more easily to develop the affordable homes our country so badly needs. Fewer than 7,000 were built last year but we need 90,000 every year, so it is not surprising that these proposed reforms are supported by a wide range of organisations, including the National Housing Federation and Shelter. What assessment have the Government made of the impact of high land values on our ability to deliver new social housing?

[Baroness Scott of Bybrook (Con)]

The noble Baroness has been involved in some of the Committee sessions of the levelling-up Bill, and she will know that we are looking at hope value and land prices. The Government particularly recognise the need for homes for social rent. That is why social rent homes were brought into the scope of the affordable homes programme, for example, in 2018. As I say, the levelling-up White Paper committed to looking at ways to increase the supply of social rented homes.

Leasehold Enfranchisement

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

Tuesday 2nd May 2023 Lords Chamber

[Baroness Scott of Bybrook (Con)]

My noble friend is absolutely right: this is a balance. There are a lot of exceptionally good landlords in this country, but there are a few that are not good—in fact, you could probably call them rogue. It is important that whatever legislation we put through gets that balance right, protecting tenants and good landlords but ensuring that we get rid of those rogue landlords.

[Baroness Warwick of Undercliffe (Lab)]

Does the Minister recognise the distress and anxiety caused to leaseholders and, indeed, the degree of uncertainty that still exists? Could she explain to us why the opportunity was not taken in the levelling-up Bill to include leaseholders? They are signally not included in it, and so many other things are.

[Baroness Scott of Bybrook (Con)]

It is very simple: the leasehold Bill was already in production when LURB came in. It is a very complex Bill and the issues in it need their own legislation; it will be here before the end of the Parliament.

Housing: Overcrowding

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

Tuesday 25th April 2023 Lords Chamber

[Baroness Warwick of Undercliffe]

To ask His Majesty’s Government what assessment they have made of the National Housing Federation’s report, Overcrowding in England, published on 19 April; and, in particular, its finding that one in six children lives in ‘overcrowded conditions’.

[The Parliamentary Under-Secretary of State, Department for Levelling Up, Housing & Communities (Baroness Scott of Bybrook) (Con)]

The Government are committed to reducing overcrowding by increasing the supply of affordable housing and enabling councils and other social landlords to make better use of their existing homes. We are also consulting on changes to the NPPF to make clear that local authorities should give greater importance to social housing in planning decisions. The current legislative framework maintains that statutory reasonable preference requirements must ensure that social housing is prioritised for those who need it most, including for those in overcrowded housing.

[Baroness Warwick of Undercliffe (Lab)]

I thank the Minister for that reply but does she accept that the National Housing Federation’s research has exposed the dire levels of the housing crisis in England? Some 2 million children are forced to live in cramped and overcrowded conditions, with no personal space—that is one in six children. Households from ethnic-minority backgrounds are three times more likely to be affected by overcrowding. There is a general recognition that the leading cause of overcrowding in England is the chronic shortage of social housing, as the Minister has I think acknowledged. Funding for social rent remains at an all-time low. The lack of any funding for regeneration has made investment in existing homes nigh impossible. Does the Minister agree with the National Housing Federation that a long-term, national plan is required to drive up the number of appropriate, affordable homes across England for families right round the country?

[Baroness Scott of Bybrook (Con)]

Obviously the Government are concerned about overcrowded houses around the country and the report that came out, but I can tell noble Lords what the Government are doing. Now, as we sit here, we have an affordable housing fund of £11.5 billion, and we are putting more priority on using that fund for houses for social rent. The £500 million local authority housing fund is also going out now, to build houses in the next two years where local authorities are under extreme pressure for social housing. As I say, for the future, we are changing the NPPF to ensure that social housing takes a higher priority when local planning authorities are looking at their local plans and prioritising houses for social rent.

Supported Housing (Regulatory Oversight) Bill

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

2nd reading
Friday 21st April 2023 Lords Chamber

[Baroness Scott of Bybrook (Con)]

I think that that will be part of the overall research into how the system works and where the money is. It was interesting that, even at the Select Committee, a provider said that there is money in the system but it is not being used correctly. We need to have the data on this to look at all those issues.

[Baroness Warwick of Undercliffe (Lab)]

The noble Baroness gave us a very comprehensive response, but will she comment on my point about the £300 million in the adult social care strategy?

[Baroness Scott of Bybrook (Con)]

I understand that that has gone. I do not know the details, but I am very happy to write to the noble Baroness.

Housebuilding

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

Thursday 30th March 2023 Lords Chamber

[Baroness Scott of Bybrook (Con)]

My noble friend is absolutely right and if he has the time over the Recess to read the levelling-up Bill, he will see that the Government have plans and are committed to building better houses with better design, and building more energy-efficient housing as well.

[Baroness Warwick of Undercliffe (Lab)]

My Lords, changes to the planning system, to which the Minister referred, pose a risk to the supply of new housing. In a recent public letter to the Secretary of State, 19 leading organisations from across the housing sector expressed serious concerns about the impact of proposals, particularly for the new infrastructure levy and its impact on the supply of housing, particularly social and affordable housing. What steps are the Government taking to respond to these widespread concerns and protect affordable housing delivery?

[Baroness Scott of Bybrook (Con)]

We do not agree. We absolutely want to protect the amount of affordable housing and particularly the social housing part of that affordable housing. We believe the Bill will help us to do that. We will continue with it and continue to deliver much-needed housing in that sector.

Housing: Conditions in Rented Sector

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

Thursday 16th March 2023 Lords Chamber

[Baroness Scott of Bybrook (Con)]

My Lords, the Social Housing (Regulation) Bill that we were talking about earlier will deal with a lot of that problem, particularly with Awaab’s law that has entered that Bill in the Commons. There will be clear timescales, first, for housing providers to respond to tenants, and, secondly, for any serious safety defects in housing to also be dealt with in a good timescale.

[Baroness Warwick of Undercliffe (Lab)]

My Lords, I am sure the noble Baroness will agree that housing associations are very keen to do more to regenerate existing housing but are unable to do so without additional government funding. Will she confirm that the Government will look to maximise the use of the existing funding through the affordable homes programme to support housing-led regeneration right across the country?

[Baroness Scott of Bybrook (Con)]

My Lords, it is the responsibility of social housing providers to maintain their properties, and that includes regeneration, but we have found a £30 million fund to help Greater Manchester and the West Midlands and we will be looking at what more we can do for the sector.

Domestic Abuse Victims: Housing Benefit

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

Monday 12th December 2022 Lords Chamber

[Baroness Scott of Bybrook (Con)]

Of course I understand that, and I will certainly take that back and make sure we are looking at that particular group of young women.

[Baroness Warwick of Undercliffe (Lab)]

Does the Minister accept that this needs to be seen in the context of a chronic shortage of truly affordable homes and that there has been a very considerable increase in the number of unscrupulous agencies exploiting gaps in the regulatory regime in order to claim higher benefit levels, effectively, without providing even the most minimal support? Can she confirm that the Government are aware of the extent of this problem now and where the problem arises and that the review that she has indicated has been undertaken will make sure that those unscrupulous agencies will be stopped completely?

[Baroness Scott of Bybrook (Con)]

Yes, the Government are aware and, yes, we always need more social housing. There are more and more pressures on social housing. The Supported Housing (Regulatory Oversight) Bill, which had its Second Reading in the other place on 18 November, is being supported by the Government. It should, through licensing and regulation, stop these rogue landlords for the future.

Pensions: Gender Gap

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

Tuesday 13th July 2021 Lords Chamber

[Baroness Scott of Bybrook (Con)]

My noble friend asks a number of very important questions. We are happy to meet to discuss them fully; there just is not time to do justice to them today. My noble friend also referred to people who may have several jobs that individually fall below the lower earnings limit in relation to national insurance qualifying years. Analysis of this group shows that it is not usually a working pattern that people do for many years; over an average 50-year working life, most people are still likely to build up sufficient qualifying years to maximise their state pension when they reach state pension age.

[Baroness Warwick of Undercliffe (Lab) [V]]

My Lords, 63% of adults in households claiming housing benefit are women. Women are the household reference person in 57% of social tenancies, and ONS figures show that those in their mid-30s to mid-40s are three times more likely to rent than 20 years ago. Given all that, many women will struggle to increase their pension savings above their current level. Will the Government consider a flat rate of tax relief on pension contributions, but set at a level above 20% so as to improve the retirement income position of low to moderate earners?

[Baroness Scott of Bybrook (Con)]

The noble Baroness brings up a very interesting point. I do not believe that we have discussed that, and it is not in our plans to deliver that, but I will take it back to the department and we will discuss it further—and I will write to the noble Baroness.

Prisons: Remand

Debate between Baroness Scott of Bybrook and Baroness Warwick of Undercliffe

Wednesday 21st October 2020 Lords Chamber

[Baroness Scott of Bybrook (Con)]

I absolutely agree with the noble Baroness. A lot of what she says is included in the sentencing White Paper. We also have to remember that CTLs are managed very well in magistrates’ courts, which do not have the additional problem of accommodating juries under the current social distancing rules.

[Baroness Warwick of Undercliffe (Lab)]

My Lords, inevitably, a period of remand is stressful. For some, it is highly stressful and can lead to self-harm. Part of the stress is caused by uncertainty. Many remand periods are already far too long, as other noble Lords have said, and extending remand further by eight weeks will make the uncertainty and mental stress even worse. What planning has been done to minimise self-harm by prisoners held for long periods on remand?

[Baroness Scott of Bybrook (Con)]

The noble Baroness brings up an important point. I do not have all the details but I am very happy to write to her about what we are doing to alleviate that.