Service Family Accommodation

Baroness McIntosh of Pickering Excerpts

Wednesday 21st December 2022 Lords Chamber

[Baroness Goldie (Con)]

The noble Baroness’s entreaties of my predecessor and noble friend Earl Howe were to very good effect because it was part of a systematic approach to the MoD about quality of accommodation for our service personnel. I can reassure the noble Baroness by saying that Pinnacle has increased the number of call handlers from 14 to 56, VIVO has boosted the number of contractors by 27%, Amey has boosted the number of contractors by 60%, and 15,000 heaters have been bought and are being distributed.

I asked officials this morning that if I were in that accommodation with two vulnerable young children and the heating went off, what could I do and how quickly could I do it? I was reassured that there is now, through Pinnacle, a 24/7 365 helpdesk where calls are triaged so that the urgent ones are dealt with and get a response. The caller is given a reference and there is a response within 48 hours, although the majority of calls are being responded to quicker than that. As I said earlier, we are holding the contractors in a vice-like grip: we are holding their feet to the fire. What has happened has been profoundly unsatisfactory, and I pay tribute to the noble Baroness for her efforts in drawing attention to it.

[Baroness McIntosh of Pickering (Con)]

Can my noble friend update the House on the status of the hundreds of former MoD homes at RAF Linton-on-Ouse, which have been empty for some considerable time? There was a proposal to use them to house Ukrainian women and their families, who would replace the men who had previously picked fruit and vegetables in a one-hour radius of that area. As my noble friend may be aware, there is a shortage of seasonal workers for this purpose. Defra had such a scheme in mind, but unfortunately it did not happen. What is the current status of the homes? Are they about to be refurbished and will they be sold, or might they be used for such a future scheme?

[Baroness Goldie (Con)]

On the general question of availability of MoD accommodation, we are very careful about how we manage accommodation because we have ongoing obligations to rotating staff and we must ensure that we can accommodate them safely when that accommodation is required. I do not have information on the specific location to which my noble friend refers, but if she permits, I will inquire and write to her.