Covid-19: Child Poverty

Baroness Lister of Burtersett Excerpts

Monday 15th June 2020 Lords Chamber

Asked by

[Baroness Lister of Burtersett]

To ask Her Majesty’s Government what steps they are taking during the COVID-19 pandemic to prevent any increase in child poverty.

[The Parliamentary Under-Secretary of State, Department for Work and Pensions (Baroness Stedman-Scott) (Con) [V]]

My Lords, in addition to the £5 billion increase in benefit rates from April 2020, this Government have introduced an unprecedented package of support of over £6.5 billion to help families on benefits cope with the financial impact of Covid-19. This has increased universal credit and benefited over 4 million of the most vulnerable households; it has increased the local housing allowance rate, putting an average of £600 into people’s pockets; there is a £16 million grant to provide food for those struggling; Defra has put £3.5 million into food charities; and on 10 June the Prime Minister announced a £63 million fund to local authorities for a local welfare assistance programme. The Government are doing everything they can in these difficult times.

[Baroness Lister of Burtersett (Lab) [V]]

My Lords, the pandemic is nevertheless having a disproportionate economic impact on low-income families, as child poverty grows and deepens. Last week, the official Social Mobility Commission warned that the Government urgently need to recognise that benefit cuts to families with children are increasing child poverty. On top of these cuts, including the two-child limit and the benefit cap, there is no extra weekly financial support for children during the crisis. Can the Minister therefore explain how these policies, which effectively discriminate against children, will help meet the manifesto goal to reduce child poverty?

[Baroness Stedman-Scott [V]]

I accept that the Social Mobility Commission report has highlighted some important poverty issues and gaps, but compared with 2010—notwithstanding the Covid-19 virus—there are 100,000 fewer children living in absolute poverty. We are taking action in 20 targeted areas to open up more opportunities and investing £90 million in activities to address disparities in youth unemployment. As for the benefit cap and all the important points that the noble Baroness has continued to make—and I have done everything I can to give her access to people to talk about it—I have no update other than has previously been given.

Universal Credit

Baroness Lister of Burtersett Excerpts

Tuesday 2nd June 2020 Lords Chamber

[Baroness Stedman-Scott]

The noble Baroness makes a very good point and I understand where she is coming from, but I must tell her that there are no plans to do as she requests. Bringing forward the October 2021 easement is not something I have heard discussed, but I am happy to go back to the department and find out.

[Baroness Lister of Burtersett (Lab)]

My Lords, according to a recent Resolution Foundation survey, two-fifths of new UC claimants had not asked for an advance because they feared getting into debt—and debt it is, albeit interest-free. Will the Government therefore follow the foundation’s advice and at the very least suspend repayments for some months, following the welcome precedent set with other debt repayments, which shows that it is administratively possible, and if not, why not?

[Baroness Stedman-Scott]

Non-repayable advances cannot be implemented without significant changes to the system; this is not currently our policy intent. Funding to do it would be needed from the Treasury, costing an estimated £2 billion to £2.7 billion. With an advance, there are 13 payments over a year instead of 12, and as of next year the period over which advances have to be repaid will be extended from 12 months to 24 months.

Unemployment: Support

Baroness Lister of Burtersett Excerpts

Thursday 21st May 2020 Lords Chamber

[Baroness Stedman-Scott]

I am unaware of any plans to change the savings threshold at present, nor indeed to level up legacy benefits. The noble Baroness is right to keep us focused on the potential size of the problem that could be coming down the road, and I assure the House that we are closely monitoring the evolving labour market and the public health situation to identify and implement the most effective way to help people to stay in work and stay close to work.

[Baroness Lister of Burtersett (Lab)]

My Lords, many unemployed workers will not benefit from the additional financial support that has been announced because of the benefit cap, despite the grace period. Last week the Minister failed to answer my noble friend Lady Sherlock’s question as to why the Government are refusing to lift the cap during the crisis. Could she therefore answer it now and explain what purpose the cap serves when the labour market has “collapsed”, to quote the IFS, and moving home is not a realistic option?

[Baroness Stedman-Scott]

As it stands, the Government are not going to change the benefit cap, but it will be reviewed at some point. The noble Baroness’s point about people’s circumstances in terms of loss of income and not being able to move house is a very fair one; I thank her for raising it and I will take it back to the department. Tomorrow we have the all-Peers briefing with the Minister for Welfare Delivery, and I urge the noble Baroness to raise this point yet again.

Universal Credit

Baroness Lister of Burtersett Excerpts

Wednesday 13th May 2020 Lords Chamber

Asked by

[Baroness Lister of Burtersett]

To ask Her Majesty’s Government what assessment they have made of the impact of the benefit cap on the incomes of Universal Credit claimants following the increase in the Universal Credit standard allowance announced by the Chancellor of the Exchequer on 20 March.

The Question was considered in a Virtual Proceeding via video call.

[The Parliamentary Under-Secretary of State, Department for Work and Pensions (Baroness Stedman-Scott) (Con)]

My Lords, we monitor the impact of the benefit cap policy and publish these findings every three months. The latest available statistics were published last week, on 7 May, and reflect the position as at February this year. The next publication, scheduled for 6 August, will reflect the current position and the impact of the increases awarded from April of this year.

[Baroness Lister of Burtersett (Lab)]

My Lords, welcome as the increase is, many thousands will not benefit because of the cap, which is already causing real hardship and unfairness, as demonstrated by the Work and Pensions Committee, yet it is not realistic or safe at present to expect people to seek work or reduce housing costs to avoid it. Will the Government now listen to anti-poverty and faith groups, the IFS and others, and urgently fulfil their statutory duty to review the cap and suspend it, or, if operationally easier, raise it significantly?

[Baroness Stedman-Scott]

I must be very clear that it is not the Government’s intention to change the current level of the benefit cap. What I want to point out is that claimants may benefit from a nine-month grace period, where their universal credit will not be capped, if they have a sustained work record. Exemptions will also continue to apply for the most vulnerable claimants who are entitled to disability benefits and carer benefits. I finish my answer by saying that the Government have quickly and effectively introduced £7 billion-worth of measures that benefit those facing the most severe financial disruption.

Covid-19: People Living in Poverty

Baroness Lister of Burtersett Excerpts

Thursday 30th April 2020 Lords Chamber

[Baroness Lister of Burtersett (Lab)]

My Lords, children already face the greatest risk of poverty. Both the rate and depth of child poverty are growing, yet the welcome measures announced to protect incomes include nothing for children, the group who have suffered the most from social security cuts since 2010. The Government have the means to act now to address the growing child poverty crisis through the social security system. As a Daily Telegraph article observed, social security will serve a similarly vital role to the NHS as the health crisis unfolds, and I applaud DWP staff for their valiant efforts to fulfil that role.

However, I also urge the Government to act on civil society calls for an immediate increase in child benefit of at least £10 as the simplest, surest and most effective way of protecting children during the crisis, and to end, or at least suspend, the benefit cap and two-child limit. Looking ahead, I also support the call for a recovery basic-income floor. The majority of children live in households with little or no savings to fall back on. Food bank use is soaring. Children are going hungry. Can the Government please act now to minimise further suffering?

Household Income

Baroness Lister of Burtersett Excerpts

Tuesday 10th March 2020 Lords Chamber

Asked by

[Baroness Lister of Burtersett]

To ask Her Majesty’s Government what assessment they have made of the Office for National Statistics’ release Average household income, UK: financial year ending 2019, published on 5 March, and in particular the finding that disposable household income has fallen for the poorest 20 per cent of the population.

[The Parliamentary Under-Secretary of State, Department for Work and Pensions (Baroness Stedman-Scott) (Con)]

My Lords, the Government are giving serious consideration to this important report, as they do to all reports on these key issues. We acknowledge that we need to keep monitoring low incomes; indeed, that is why the DWP will publish the annual households below average income statistics on 26 March. The report referred to by the noble Baroness has a relatively small cohort; the DWP report will have a much larger one and it will be interesting to compare the two. Please understand that we realise that people are struggling, and it is our mission to help them.

[Baroness Lister of Burtersett (Lab)]

My Lords, despite increases in the minimum wage and personal tax allowance, which have a limited impact on poverty—in or out of work—the Office for National Statistics report shows that, over two years, there has been a 7% fall in the real incomes of the poorest fifth of people due to the benefits freeze, spelling an intensification of poverty and hardship, especially for women and children. The House appreciates the Minister’s sympathy but how can the Government she represents, who are supposedly committed to levelling up, justify their continued refusal to make good at least some of the loss due to that freeze in the face of this damning new evidence of the results of their policy choices?

[Baroness Stedman-Scott]

My Lords, we had an intensive debate on this issue last week, which I appreciated, when considering the uprating benefits order. I have given and will continue to give all noble Lords the opportunity to raise their concerns with the Government. I appreciate the warms words the noble Baroness uses to refer to me. I am doing everything I can, as are others, but I am afraid that I do not yet have the currency or the pay grade to answer the question in the way the noble Baroness wants.

Guaranteed Minimum Pensions Increase Order 2020

Baroness Lister of Burtersett Excerpts

Tuesday 3rd March 2020 Grand Committee

[The Parliamentary Under-Secretary of State, Department for Work and Pensions (Baroness Stedman-Scott) (Con)]

My Lords, I will start with the Guaranteed Minimum Pensions Increase Order. I will cover this briefly as it is an entirely technical matter that we attend to in this place each year. The order concerns contracted-out defined benefit or final salary occupational pension schemes. It will increase scheme members’ guaranteed minimum pensions that accrued between 6 April 1988 and 5 April 1997 by 1.7%, in line with inflation as measured by the consumer prices index.

I should now like to turn to the Social Security Benefits Up-rating Order. The Government are committed to supporting working families and providing financial security for pensioners, and the provisions in the order reflect this. It will increase the basic state pension and the new state pension in line with the triple lock; increase the pension credit standard minimum guarantee in line with earnings; increase working-age benefits in line with prices; and increase carers’ benefits and benefits intended to meet additional disability needs in line with prices.

The Government’s commitment to the triple lock means that the basic state pension will continue to be uprated by the highest of earnings, prices or 2.5%. The triple lock has been an invaluable tool in combating pensioner poverty, so keeping it in place gives pensioners the financial security and certainty they deserve. This year, the increase in earnings was the highest of the triple lock figures. As a result, the basic state pension will increase by 3.9%, rising to £134.25 a week for a single person. This increase is at the highest rate for the past eight years. From April this year, the basic state pension will be over £1,900 a year higher in cash terms than in April 2010.

Four years ago, the Government introduced the new state pension, which provides a transparent and sustainable foundation for private saving and retirement planning for people reaching state pension age from 6 April 2016 onwards. We have also committed to increase the new state pension by the triple lock, so from April 2020 the full rate of the new state pension will increase to £175.20 a week. This year, state earnings-related pension schemes, other state second pensions and protected payments in the new state pension will rise by 1.7%, in line with prices.

We are continuing to take steps to protect the poorest pensioners. This includes through the pension credit standard minimum guarantee, the means-tested threshold below which pensioner income should not fall. The pension credit standard minimum guarantee will rise by 3.9%, in line with average earnings. From April 2020, the single person threshold of this safety-net benefit will rise to £173.75, over £2,100 a year higher than it was in 2010.

I would like to turn now to working-age benefits, which will increase by 1.7%, in line with prices. This includes people receiving jobseeker’s allowance, employment and support allowance, income support, housing benefit and universal credit. Benefits linked to child tax credits and working tax credits will also be uprated in line with those benefits. This reflects the Government’s ongoing commitment to help working-age people get on. Work remains the best route out of poverty. Those in receipt of working-age benefits will see their payments rise at the rate of inflation, with the Government spending an additional £1 billion supporting working-age claimants. Universal credit work allowances will also rise in line with prices. This measure raises the amount that someone can earn before their universal credit payment is reduced and directs additional support to some of the most vulnerable low-paid working families.

Finally, let me turn to disability benefits. This year, the Government will continue to make sure that carers and people who face additional costs as a result of their disability will get the additional support they need. Disability living allowance, attendance allowance, carer’s allowance, incapacity benefit and personal independence payment will all rise by 1.7%, in line with prices, from April 2020. In addition, the carer and disability-related premiums paid with pension credit and working-age benefits, the employment and support allowance support group component and the limited capability for work and work-related activity element of universal credit, will also increase by 1.7%. This Government are committed to supporting the most vulnerable in society.

The Guaranteed Minimum Pensions Increase Order provides for scheme members to receive their annual guaranteed minimum pension increases for pensions in payment, or increases guaranteed minimum pensions that have been postponed as a result of continued employment.

The Government propose to spend an extra £5 billion in 2020-21 on increasing benefit and pension rates. With this spending, we are upholding our commitment to the country’s pensioners by maintaining the triple lock, helping the poorest pensioners who count on pension credit and spending an additional £1 billion on working-age benefits, ensuring that we continue to support working people and providing essential support to disabled people and carers. I commend both orders to the House.

[Baroness Lister of Burtersett (Lab)]

My lords, at last, after four years we finally have an uprating order that actually uprates working-age benefits. But it is very disappointing that it does nothing to start making good the serious losses sustained by an estimated 27 million people, in and out of work, who rely on those benefits, amounting to an average loss of nearly £400 a year for families with children. That will be the focus of my contribution this afternoon.

According to the House of Commons Library briefing, the real value of affected benefits has been cut by about 6%. Taking account of all uprating restrictions across the decade, they are about 9% lower than if CPI indexation had applied since 2010. A cut of nearly 10% in the real value of benefits that were already far from generous represents a shameful attack on the living standards of many of the poorest in our society.

Although the department has done nothing to assess the actual impact on those affected, civil society organisations have provided some evidence, and I thank them. For instance, Citizens Advice reports that from April to August last year,

“four in 10 of the people we helped with debt to claim income-related benefits didn’t have enough money to cover their living costs. This is up from 32% in 2016-17—a 25% increase since the benefits freeze came into effect”.

In contrast, the proportion of households with what it calls a “negative budget” who are not in receipt of those benefits has remained largely unchanged. StepChange, too, identifies the benefits freeze, alongside other social security cuts and changes, as key factors in high levels of problem debt and as

“undermining financial inclusion policy goals”.

The Heriot-Watt University/Trussell Trust State of Hunger report and last week’s Marmot report likewise identify the low level of benefits as a key factor in growing food insecurity and reliance on food banks. The latter argued that benefit and taxation policies since 2010 have largely been responsible for the worsening socioeconomic situation underlying widening health inequalities. The Government’s own statistics show an increase in levels of severe income deprivation. It is worth noting that the impact of the benefit freeze will probably be seen as much, if not more, in the intensity of poverty as in the numbers in poverty, given that many of those affected will already have been in poverty. According to the CPAG, an average family in poverty is now £73 below the poverty line, compared with £56 below in 2012-13, adjusted for inflation. As the Joseph Rowntree Foundation put it, the largest single driver that has “tightened poverty’s grip” in the past few years has been the freeze.

--- Later in debate ---

[Baroness Stedman-Scott]

My Lords, I thank noble Lords who have spoken for the honesty, clarity and passion with which they champion those people whom we all come here to serve. I thank the noble Baroness, Lady Lister. I still cannot argue with her, so I am not going to try—I shall not take 202 words to do it either—but the door and our ears are open, and I am not alone in the department in raising these things. At the risk of driving everyone mad, I ask Members to keep coming to us and telling us things. Be assured that we are passing them on, and that real debate is going on about them. I assure noble Lords that I will take all their points back to the department and the Treasury, particularly the profound one about levelling up: it is about not just geography, but people. If we make it work for people, we make it work.

We have had an open discussion in the department about the benefit freeze. I take all the points raised by noble Lords. We are continuing to try to support families and those who we exist to serve. There is a raising of the national living wage and a reduction in the UC earnings taper. The income tax personal allowance has been raised and tax-free childcare introduced. On balance, while there are many things we are unhappy about, these reforms are working and making sure that there are more people in work than ever.

I take the point raised by the noble Baroness, Lady Lister, about the Citizens Advice report and the request for an extra 2% rise. This is well understood in the department and everybody is aware of it. I wish I could tick it off, but it is just above my pay grade. I remind noble Lords that the Secretary of State has a statutory obligation to conduct a review each autumn of pension and benefit rates for the following year. Decisions about the uprating for next year, to take effect from April 2021-22, will take place from October.

The noble Baronesses, Lady Janke and Lady Lister, and the right reverend Prelate the Bishop of Durham raised the two-child limit. Their points were well made. I can make no promises, but we are keeping on; who knows what will happen. I am not trying to lie low on this, but we were trying to get a benefits structure that did not automatically adjust to family size; that was unsustainable. We recognise that some claimants are not able to make the same choices about the number of children in their family and we have exceptions to protect certain groups. Child benefit continues to be paid for all children, as well as an additional amount for disabled children.

[Baroness Lister of Burtersett]

Could the Minister explain why it was unsustainable? People are not having larger families. What was unsustainable about benefits reflecting family size and meeting people’s needs?

[Baroness Stedman-Scott]

My understanding is that this is a purely fiscal situation. People who are working make choices about the size of their families and others should too. I can tell by the look on the noble Baroness’s face that she profoundly disagrees with that. I understand, and if there is anything she wants me to take back to the department I will do so, but that is the reason for the Government’s decision.

The noble Baroness, Lady Janke, raised points about women’s pension outcomes and poverty. While women’s pension outcomes have, historically, been worse than men’s, mainly due to a difference in labour market participation, women’s pension outcomes are increasing and the gap with men is narrowing. On average, women live longer than men and the average weekly amount that women on the new state pension receive is 95% of what men receive on it. At least 80% of women reaching state pension age before 2030 stand to receive more under the new state pension than they would have done under the previous one.

The noble Baroness, Lady Sherlock, raised some points about the GMP equalisation situation. It remains our view that the existing GMP conversion legislation allows schemes that wish to use the DWP’s methodology for equalising to do so now. It is not absolutely necessary to wait for further changes to the GMP conversion legislation to take place first. Schemes that have any concerns over how the DWP’s methodology is supposed to be used can access the department’s guidance published in April 2019. This is a question-and-answer section to address many of the issues that schemes may face when they equalise.

I note what my predecessor said in the answer given last year. My answer to noble Lords is not quite the same: we intend to make further changes to the GMP conversion legislation to facilitate the methodology consulted on. We will look to make those changes in due course.

Universal Credit

Baroness Lister of Burtersett Excerpts

Tuesday 4th February 2020 Lords Chamber

[Baroness Stedman-Scott]

I am not able to give my noble friend a list off the top of my head but I am very happy to write to him. If people do not have the paperwork, they are not just sent away to get it—the work coaches actively try to help them to get it.

[Baroness Lister of Burtersett (Lab)]

My Lords, the Minister’s helpful letter to Peers ends by saying that the Government have always said they will proceed with each new phase of universal credit only when it is safe to do so. Civil society organisations working with claimants are clear that it is not safe to proceed further with natural migration because of the recurring problems with it and with universal credit itself, which might explain reports that many people are scared to move to UC. Will the Minister, who I know does listen—I am grateful to her for listening to me this morning—take the message back to the department that it should be using this delay constructively to pause, address these problems and, if necessary, delay further in the best interests of claimants to get it right?

[Baroness Stedman-Scott]

The noble Baroness knows that I will certainly take that point back to the department. However, I would like to share something with noble Lords. I have been making lots of visits and meeting lots of clients, not just work coaches. We know there are issues with resolving universal credit. That is why we are extending the period, because we are not in the business of going full blast ahead with something that will go wrong and make life more difficult for people. However, one of the things that comes up time and again—I promised that I would say this to noble Lords when I got the chance, but I did not realise that I would get it so quickly—is that work coaches are saying to us that, while there are issues, a lot is going right with universal credit. It is making a difference to people’s lives and getting them into work, it is personal and one to one, and it is really doing well, so please can you help by trying to balance the observations made about universal credit? As to a further delay—I never thought I would get that today—it is best to say that I am unable to commit to one and I jolly well hope that it will not be necessary.

Low-income Families: Benefits Freeze

Baroness Lister of Burtersett Excerpts

Monday 13th January 2020 Lords Chamber

Asked by

[Baroness Lister of Burtersett]

To ask Her Majesty’s Government what assessment they have made of the impact on low-income families of the four-year freeze in working age and children’s benefits.

[The Parliamentary Under-Secretary of State, Department for Work and Pensions (Baroness Stedman-Scott) (Con)]

My Lords, the benefit freeze was designed to put welfare on a sustainable footing, incentivising work and making welfare fairer. We conducted a number of assessments at the time of the Welfare Reform and Work Act in 2016; it was estimated that 30% of households would be affected by the policy, but that no one should take a direct cash loss as a result of the freeze. We have continued to monitor the impact of our policies through publications such as the annual release on households below average income. The latest available stats show that the number of people in absolute poverty in 2017 and 2018 was lower than in 2010. The benefit freeze will come to an end in April 2020, benefiting more than 10 million people.

[Baroness Lister of Burtersett (Lab)]

My Lords, welcome as the end of the freeze—as required by law—is, it will do nothing to restore the significant losses suffered by millions in poverty, which are, on average, nearly £400 this year for families with children. Those losses have contributed to increased homelessness, reliance on food banks, and general poverty and hardship. Will the Minister, who I know cares about such matters, therefore undertake to press on the Chancellor the case for an above-inflation increase as a tangible and immediate way of making good the Prime Minister’s “one nation” election pledges to level up and help those reliant on food banks with the cost of living?

[Baroness Stedman-Scott]

I understand the points that the noble Baroness has raised—you cannot argue with them. One of the major contributing factors was that inflation was twice what we thought it was going to be. It is no excuse, but that was it. I am touched that she thinks I can influence the Chancellor; I will have a really good go and keep her posted. My door is open to talk about this further.

Universal Credit: Managed Migration

Baroness Lister of Burtersett Excerpts

Tuesday 23rd July 2019 Lords Chamber

[Baroness Buscombe]

I thank my noble friend for his question. As he will know, Harrogate has a strong mix of benefit claimants that will reflect case loads across the country as we start to scale. We looked at this issue carefully and took some time to choose somewhere that would have a strong mix of people who can work with ease with us and others who have differing complex needs. We wanted to be sure that we could reflect case loads across the country as we start to scale. There are many cases with complex needs which we will be seeking to learn from. Harrogate also has a case load with a mixture of urban and rural claimants, which makes a difference in terms of people’s approach. This will further aid our learning and is supported by a local service centre under the same management as the jobcentre. So I hope my noble friend will stay in touch with developments in Harrogate. We are very keen to start work tomorrow if all goes well.

[Baroness Lister of Burtersett (Lab)]

My Lords, I think that my noble friend asked for Parliament to be able to debate the report on the pilot before the regulations are laid, because it is very disappointing that, although the Secretary of State said that the Government continued to listen to Members of this House to optimise the system, they do not seem terribly interested in what we might have had to say about the pilot. I think that we could have come up with some constructive thoughts on that pilot, so that is disappointing.

I welcome the fact no one will lose their legacy benefits if they do not move on to universal credit during the pilot and what the Secretary of State called the “who knows you” approach, but how far will it be possible to learn lessons about the potential dangers of the widely criticised hard stop that my noble friend referred to once managed migration is fully rolled out? Because then, of course, that will no longer apply; people will lose their legacy benefits. And how easy will it be to scale up this approach nationally when the local support networks that the Government are very much relying on here are so variable and, in some places, pretty thin and probably getting thinner with local authority cuts? Also, the staff to claimant ratio is likely to be rather worse than it is for the pilot. So, just how much can we learn from this pilot in terms of what the fully scaled managed migration will look like?

[Baroness Buscombe]

I will respond to the noble Baroness by saying that I absolutely appreciate and very much respect the work that she does in relation to supporting just the sort of people we want to support through this process. I am quite surprised in some ways that the noble Baroness is not more involved with the stakeholders who we are constantly now engaging with—but I am sure that she is aware of those who are working with us in number to guide us and test us to make sure that we do not pursue a route that looks as if it is not going to work. We have to do this in a way that takes account of all the differing complex needs that people have, which is not going to be easy. People sometimes fluctuate over time in terms of those needs, so we have to be very, very flexible, and we think that that is the best way of working on this. Again, I go back to the advice from the Lords committee that suggested that we have a pilot just to make sure that we do our utmost to ensure that nobody falls through the cracks.

The noble Baroness referenced the hard stop. Once issued with a migration notice, claimants will have at least three months to claim universal credit and we are piloting this approach precisely to learn how we can contact and support people to move to universal credit without ending their legacy entitlement. We are not intending to move people to UC by stopping their benefits in the pilot. We will be testing how to encourage and support people moving on to universal credit without needing to stop benefits. It is not a question of hard stop and just giving people notice and then saying, “Sorry, cheerio, you haven’t responded”. We will do what it takes. There would have to be highly exceptional circumstances, I suggest, for there to be a situation where we had failed through every avenue to be in touch with someone and so would end their benefit. I have to say that it has not been and is not our intention to allow anyone to have their benefits stopped. The phrase “hard stop” evolved from the Opposition Benches, I think, and it is something that we have worked hard to deflect, because we do not want people to fall through the cracks or to stop receiving benefits because we have failed in some way to ensure, by visiting their homes, making contact with them, working with them and encouraging third-party trusted support to work with them and us, that we do the right thing and look after these people who need our ongoing support.