Violence Against Retail Workers

Baroness Doocey Excerpts

Tuesday 14th July 2026 Lords Chamber

[Lord Hanson of Flint (Lab)]

We have done two things that the previous Government did not do. We have introduced an offence of assault on a shop worker and lifted the £200 threshold under which the police did not have to report and act on shop theft. I remind the noble Baroness that, as a shadow Minister in the other place in 2014, I opposed the £200 limit and have since had the pleasure of lifting it as a Minister. We take this matter seriously. Shop theft is a cost to us all. It is a cost to the workers who face those threats, to the businesses—particularly small ones—and to all of us as purchasers of goods. We must drive it down. That is what the figures show that we are trying to do; it is not an easy task to drive it down still further, but we have to take further action.

[Baroness Doocey (LD)]

My Lords, violence against retail workers does not stop at the shop door. Staff who refuse unlawful sales or challenge theft can face online threats and harassment. This includes sharing their images and personal details. What steps are the Government taking to address this rapidly growing problem and ensure that online threats and doxing of retail staff are treated every bit as seriously as violence within a shop?

[Lord Hanson of Flint (Lab)]

The noble Baroness is absolutely right. It is not acceptable and should be looked at. The legislation covers those potential online threats in other areas, but the bottom line, going back to my noble friend’s Question, is that we are asking shop workers to uphold sales of cigarettes, alcohol, solvents and a whole range of other things and to help prevent people walking into a store feeling that they can steal something with no recourse whatever. We are trying to say through policing, the legislation that we have passed and support for the type of areas that the noble Baroness has mentioned that shop theft—I will not call it “shoplifting”—is unacceptable. We need to drive it down.