Postal Services (Rural Areas)

Debate between Baroness Clark of Kilwinning and Ian Paisley

Monday 2nd September 2013 Commons Chamber

[Katy Clark]

The hon. Lady is correct. Many people who are running post offices are being very innovative in how they are trying to develop the system, but how they operate is very much determined by how the Post Office relates to them and how the commission is calculated. Many of the schemes proposed by the Government mean that they will get less commission in the future, which is another issue that many people who run post offices are raising with me.

As I said, there is a significant problem with the delivery of items in more rural areas unless Royal Mail provides that service. Even in areas of my constituency where private companies are normally willing to deliver, as soon as there is a bit of bad weather only Royal Mail continues to provide a service.

Although I will not have time to develop the point, another major problem is the fact that people in rural areas are disproportionately reliant on Royal Mail. Consumer Focus, which is now Consumer Futures, found that users in rural areas were often more reliant on traditional forms of communication, such as the post, because of the limited availability of others. We could have many debates about problems accessing high-speed internet in many parts of the country.

The Postal Services Act 2011 enabled other postal service providers to enter the direct delivery, end-to-end market, which is already enabling private postal service providers to cherry-pick services. For example, TNT has set up a delivery service in west, central and south-west London. It is able to win business because it can choose where, when and what to deliver. It does not maintain the service and standards that Royal Mail undertakes to provide, and it undercuts the terms, pay and conditions of postal workers so that it can provide a cheaper service.

TNT employs workers on zero-hours contracts, which means that they are not guaranteed any hours. A journalist who went undercover in a TNT workplace reported how workers “hustled” each day to get work. The practice of organisations like TNT is to over-hire staff, meaning that staff are turned away each day without any work and therefore, of course, without any pay.

[Ian Paisley (North Antrim) (DUP)]

The hon. Lady makes a vital point about how rural areas, especially remote rural areas, will be starved of a service. People on the island of Rathlin, which I represent, will be forced to come to the mainland of Northern Ireland to collect their post, as will people in remote rural areas. Such a strangulation of service cannot be allowed to happen.

[Katy Clark]

My constituents on islands such as Arran express the fear that they will no longer receive deliveries and will have to go to a central point for collections, as happens in many countries.