Transparency

Baroness Byford Excerpts

Thursday 10th November 2011 Lords Chamber

[Baroness Byford]

My Lords, I begin by thanking my noble friend Lord Elton for moving this Motion. As he has said, the Government are committed to open government and transparency. The Prime Minister has set out a series of transparency commitments to be delivered within our key public services, including health, education, criminal justice, transport and government financial information. The open data consultation closed on 27 October and I hope that the Minister will be able to tell us something of the responses received and of the White Paper which will follow.

My noble friend Lord Elton referred to the report on privacy and transparency produced for the Cabinet Office by Kieron O'Hara. He stated that privacy is extremely important to transparency, but that they are compatible only as long as the former is carefully protected and considered at every stage. He came up with 14 recommendations, but there are still questions that I pose to the Minister. When does public interest outweigh privacy? Who makes these decisions? What happens when data held are out of date or incorrect? How will this be rectified?

Here in the House of Lords we have, through Written Questions, Oral Questions, debates and our Select Committees, opportunities to hold the Government to account. If we feel that the explanations given are inadequate, we can rephrase the question. Sometimes, however, the answer will be that the information requested is not held centrally or could only be answered at a disproportionate cost. Again, who decides? I hope that this Government's programme for transparency will ensure that this type of response will not be overused.

Personally, I have grave reservations about the way we use computer systems to achieve our goals and particularly the way in which we cede supremacy to them. I give an example: Defra's single farm payment system has been a nightmare since inception. For many farmers and parliamentarians, transparency in dealing with the Rural Payments Agency has been totally absent. Farmers have been heavily penalised for simple, explicable errors in their returns, while the computer systems have proved incompatible, partial or downright wrong. More than once, I and others have had to refer fairly simple solutions to these problems right to the top. Similar problems exist in other departments, and news items over the past 10 days or so have referred to both HMRC and the MoD, for example.

I ask the Minister what operating guidelines are given to government departments and to other arm’s-length bodies to make their work more transparent. Does she feel the present guidelines are adequate and if not, when will the situation be rectified? Clearly there will be other sections of Government where restrictions must remain. I think of our security services and the work of the police force, which could be compromised if unsuitable material came into the public domain. However, this does not mean that nothing needs to be improved. There are aspects which could be made better. The way in which CRB checks are applied needs to be carefully reviewed to ensure that those cleared for working with young children and older members of our community are not thereby freed from all normal scrutiny.

Although nobody else has mentioned it, I cannot be alone in wondering whether we have moved too far in the use of tick-box forms to replace observations and questioning of behaviour. It is very hard to obtain a sensible response when computer data indicate that all is well. Even when examination of those data confirms that there is a problem, it seems to be more normal to tweak the system than retrain or replace the person responsible. Will the Minister confirm that transparency will not remove the normal sanctions for inefficiency?

It is crucial that greater transparency works everywhere as it has already done successfully in some areas. My noble friend Lord Elton referred to the help and development that has come from sharing information in the medical system. Perhaps I, more than most, have reason to be grateful for all those who helped me. It is just a year ago since I had a triple heart bypass. Six years ago, British heart surgeons decided to publish data on how successfully they treated patients. They compared their results and methods to increase the quality and effectiveness of their work. Survival rates have improved by as much as 50 per cent. Sharing of expertise has brought huge benefits.

If greater transparency improves outcomes and helps people to find the right doctor, the right school for their children or benefits them in their daily life, it surely must be welcomed. Open data should bring greater choice. They must hold public service to account and, as we heard earlier, could help to stimulate innovation and enterprise through the sharing of knowledge. However, they could also be irrelevant, out of date, inaccurate, intrusive and an opportunity missed. I hope that this will prove not to be the case.

Might I also make a plea for those who live in rural areas? For all of us who live in urban areas, access to computers and information is readily available, but I remind the House again that there are huge swathes of this country where that access is just impossible at this stage. I hope the Minister will pass this plea on to other colleagues within those departments.