Digital Exclusion
Debate between Andy Slaughter and Justin Madders(8 months, 4 weeks ago)
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Justin Madders
I agree. I will say no more about that because of the number of people who want to speak.
Andy Slaughter (Hammersmith) (Lab)
I congratulate my hon. Friend on securing this debate. He has clearly touched a nerve, given the number of people here. I think digital exclusion is often about rationing. I came across that with the legal aid cuts, where a lot of services are online and not accessed by people. It is now happening with GP services. There are 2 million people in north-west London who, from April, might have to go through a GP hub to access where they go. Already we have practices deciding that people have to send an online form and photographs before they can even get access to a GP. It excludes so many people from basic services.
Justin Madders
I thank my hon Friend for his intervention. He is right. Age UK conducted a survey in 2022 on the trends in digital technology for those over 65. It found that in total there are about 2.7 million people over the age of 65 who do not use the internet, which is about one fifth of that population group. Similarly, it was found that over 40% of the over-75s were unable to turn on their device and successfully log in, and 47% were unable to find and open programs. Those are people who had internet access. That aspect is sometimes overlooked. For someone who has grown up in the world of computers, using them seems like second nature, but to some people it is something that they just cannot deal with.