Chris Evans (Islwyn) (Lab/Co-op)
14. What the average waiting time for calls to Her Majesty’s Revenue and Customs helplines was in (a) the last 12 months and (b) the previous 12 months.
The Exchequer Secretary to the Treasury (Mr David Gauke)
The average waiting time for a customer calling HMRC’s helplines in the past 12 months was four minutes and 19 seconds. In the preceding 12 months, it was four minutes and 13 seconds.
[Official Report, 26 June 2012, Vol. 547, c. 153.]
An error has been identified in the oral answer given to the hon. Member for Islwyn (Chris Evans).
The correct answer should have been:
The Exchequer Secretary to the Treasury (Mr David Gauke)
The average waiting time for a customer calling HMRC’s helplines in the past 12 months was four minutes and 56 seconds. In the preceding 12 months, it was four minutes and 54 seconds.