Asked by: Lord Swire (Conservative - Life peer)
Question to the Home Office:
To ask His Majesty's Government what has been the loss to the UK economy because of shoplifting for each of the last three years.
Answered by Lord Sharpe of Epsom - Parliamentary Under-Secretary (Home Office)
The Government recognises the significant impact shoplifting and violence towards shopworkers has on businesses, communities, and consumers, as well as the loss to the economy. The Government has been clear we expect a zero-tolerance approach to retail crime and shoplifting.
It’s difficult to produce reliable estimates of the cost of shoplifting. Many incidents do not come to the attention of the police, so data on the number of shoplifting crimes recorded by them only provide a partial picture. While official statistics from the Commercial Victimisation Survey (CVS) provide reliable estimates of the prevalence and frequency of shoplifting, the CVS no longer collects data the number of shoplifting offences or the overall cost of these crimes. When the CVS has collected this information in the past, retailers found it difficult to recall precise numbers of crimes they experienced, and the associated costs. As a result, these estimates we judged to be insufficiently reliable.
Home Office ministers have not met Retail Against Crime. The National Retail Crime Steering Group (NRCSG), which the Minister for Crime, Policing and Fire, the Rt Hon Chris Philp, co-chairs alongside the British Retail Consortium, ensures the response to retail crime is as robust as it can be. The NRCSG meets quarterly and comprises senior representatives from policing, the retail sector, retail trade associations, security providers and Government departments.
At this forum, the Retail Crime Action Plan is a standing agenda item. At the last NRCSG, policing colleagues updated me on the implementation of the plan. Statistics published by the National Police Chiefs’ Council show early signs of progress. A dip-sample of data from 31 police forces of over 1,500 crimes show police attended 60% of incidents reported by retailers where violence had been used, with 16% of forces sampled reporting 100% attendance to this type of incident.
The Government is supporting Pegasus, a unique private-public partnership, which involves retailers providing data, intelligence and evidence to Opal, the national police intelligence unit on organised acquisitive crime, to develop a better strategic picture and help forces crack down on serious offenders.
The Home Office will continue to work with members of the NRCSG, including policing and retailers to tackle shoplifting, including organised, as well as other crime experienced within retail settings through our wider work.
Asked by: Lord Swire (Conservative - Life peer)
Question to the Ministry of Justice:
To ask His Majesty's Government what assessment they have made of the adequacy of the Sentencing Code with regard to shoplifting.
Answered by Lord Bellamy - Parliamentary Under-Secretary (Ministry of Justice)
We know there has been a worrying rise in shoplifting, which we need to address.
Police Recorded Crime figures show shoplifting offences increased by 32% in the 12 months to September 2023. However, the number of people charged with shoplifting offences in the same period rose by 34%, showing that Police are heeding the message.
The publication of the National Police Chiefs’ Council’s Retail Crime Action Plan, published in October 2023, includes a commitment to prioritise police attendance at the scene where violence has been used towards shop staff, where an offender has been detained by store security, and where evidence needs to be secured and can only be done by police personnel.
Additionally, where CCTV or other digital images are secured, police will run this through the Police National Database as standard using facial recognition technology to further aid efforts to identify prolific offenders or potentially dangerous individuals.
The plan also includes guidance for retailers on what response they can expect from their local police, as well as how retailers can assist the police by providing evidence to help ensure cases are followed-up.
October also saw the launch of Pegasus, a unique private-public partnership that will radically improve the way retailers are able to share intelligence with policing, to better understand the tactics used by organised retail crime gangs and identify more offenders. This will include development of a new information sharing platform and training for retailers.
The Sentencing Code is a consolidation of existing sentencing procedure law. It brings together over 50 pieces of primary legislation relating to sentencing procedure into one single piece of legislation, in the Sentencing Act 2020. It includes general provisions relating to sentencing procedure, the different types of sentences available to the courts, and certain behaviour orders that can be imposed in addition to a sentence. Since the Sentencing Act came into force, it has been amended following changes to the law relating to sentencing procedure. The Code is not designed, however, to apply to specific offences.
Asked by: Lord Swire (Conservative - Life peer)
Question to the Home Office:
To ask His Majesty's Government what discussions they have had with Retailers Against Crime on the rise in organised shoplifting.
Answered by Lord Sharpe of Epsom - Parliamentary Under-Secretary (Home Office)
The Government recognises the significant impact shoplifting and violence towards shopworkers has on businesses, communities, and consumers, as well as the loss to the economy. The Government has been clear we expect a zero-tolerance approach to retail crime and shoplifting.
It’s difficult to produce reliable estimates of the cost of shoplifting. Many incidents do not come to the attention of the police, so data on the number of shoplifting crimes recorded by them only provide a partial picture. While official statistics from the Commercial Victimisation Survey (CVS) provide reliable estimates of the prevalence and frequency of shoplifting, the CVS no longer collects data the number of shoplifting offences or the overall cost of these crimes. When the CVS has collected this information in the past, retailers found it difficult to recall precise numbers of crimes they experienced, and the associated costs. As a result, these estimates we judged to be insufficiently reliable.
Home Office ministers have not met Retail Against Crime. The National Retail Crime Steering Group (NRCSG), which the Minister for Crime, Policing and Fire, the Rt Hon Chris Philp, co-chairs alongside the British Retail Consortium, ensures the response to retail crime is as robust as it can be. The NRCSG meets quarterly and comprises senior representatives from policing, the retail sector, retail trade associations, security providers and Government departments.
At this forum, the Retail Crime Action Plan is a standing agenda item. At the last NRCSG, policing colleagues updated me on the implementation of the plan. Statistics published by the National Police Chiefs’ Council show early signs of progress. A dip-sample of data from 31 police forces of over 1,500 crimes show police attended 60% of incidents reported by retailers where violence had been used, with 16% of forces sampled reporting 100% attendance to this type of incident.
The Government is supporting Pegasus, a unique private-public partnership, which involves retailers providing data, intelligence and evidence to Opal, the national police intelligence unit on organised acquisitive crime, to develop a better strategic picture and help forces crack down on serious offenders.
The Home Office will continue to work with members of the NRCSG, including policing and retailers to tackle shoplifting, including organised, as well as other crime experienced within retail settings through our wider work.
Asked by: Stephen Morgan (Labour - Portsmouth South)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps he is taking to tackle retail theft.
Answered by Chris Philp - Minister of State (Home Office)
The Government recognises the significant impact shoplifting has on businesses, communities, and consumers. The Crime Survey for England and Wales shows neighbourhood crime is down 51% compared to findings from the year ending March 2010.
However, Police Recorded Crime figures show shoplifting offences increased by 32% in the 12 months to September 2023. Statistics also show the number of people charged with shoplifting offences has risen by 34% in the year ending September 2023, showing that police are taking action.
We have recently taken significant steps to improve the police response to retail crime, including shoplifting.
In October 2023, the National Police Chiefs’ Council (NPCC) published the Retail Crime Action Plan. Through this Plan, all forces across England and Wales have committed to prioritise police attendance at the scene where violence has been used towards shop staff, where an offender has been detained by store security, and where evidence needs to be secured and can only be done by police personnel. Additionally, where CCTV or other digital images are secured, police will run this through the Police National Database to aid efforts to identify prolific offenders or potentially dangerous individuals.
This builds on the NPCC commitment that police forces across England and Wales will follow up all crimes where there is actionable evidence and the chance of identifying an offender, including shoplifting.
October also saw the launch of Pegasus, a unique private-public partnership, which involves retailers providing data, intelligence and evidence to Opal, the national police intelligence unit on organised acquisitive crime, to develop a better strategic picture and help forces crack down on serious offenders.
We are continuing to work closely with retail businesses, security representatives, trade associations and policing through the National Retail Crime Steering Group (NRCSG), which meets on a quarterly basis, to ensure the response to retail crime, including shoplifting, is as robust as it can be.
Asked by: Rachael Maskell (Labour (Co-op) - York Central)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what information his Department holds on the most common crimes that take place at community pharmacies.
Answered by Chris Philp - Minister of State (Home Office)
The Home Office holds data on the number of offences recorded by the police in England and Wales, and collects and publishes data on crime affecting commercial business premises, including retail premises, in England and Wales as part of the Commercial Victimisation Survey.
Neither data source provides the level of detail necessary to identify crimes that take place in community pharmacies.
The Commercial Victimisation Survey provides the most reliable estimate of crime impacting wholesale and retail premises in England and Wales. The most recent available data, for the year 2022, is available online:
The National Business Crime Centre has published guidance containing practical advice to help pharmacies identify risks and prevent crime, the guidance is published here: Pharmacies October 22.pdf (nbcc.police.uk).
Asked by: Stephen Morgan (Labour - Portsmouth South)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what assessment his Department has made of the impact of the introduction of the aggravating factor for attacks on public facing workers on levels of retail crime.
Answered by Chris Philp - Minister of State (Home Office)
The Government is clear that violent and abusive behaviour towards any worker, particularly those who provide a valuable service to the public, is never acceptable.
In 2022, we took the significant step to introduce a statutory aggravating factor for assault against those who are serving the public. Section 156 of the Police, Crime, Sentencing and Courts Act 2022 means the public facing nature of a victim’s role will be considered an aggravating factor when it comes to sentencing for assault offences, allowing the court to give a longer sentence within the statutory maximum for the offence.
Assaults against retail workers are not separately identifiable in police recorded crime data held centrally by the Home Office.
The Government shares concerns about the level of assaults against retailers. In October 2023, the National Police Chiefs’ Council (NPCC) published the Retail Crime Action Plan. Through this Plan, all forces across England and Wales have committed to prioritise police attendance at the scene where violence has been used towards shop staff, where an offender has been detained by store security, and where evidence needs to be secured and can only be done by police personnel. Additionally, where CCTV or other digital images are secured, police will run this through the Police National Database to aid efforts to identify prolific offenders or potentially dangerous individuals.
The longer-term impact of the Action Plan will continue to be monitored; however, retailers have reported early signs of improvement in the police response to retail crime and according to data collected by the NPCC from a dip sample of forces in December 2023, police attended 60% of crimes reported by retailers where violence had been used, with 16% of forces sampled reporting 100% attendance to this type of incident: Policing Retail Crime Action Plan shows early impact (npcc.police.uk).
Asked by: Lord Taylor of Warwick (Non-affiliated - Life peer)
Question to the Home Office:
To ask His Majesty's Government what assessment they have made of the potential role of technology in tackling theft and violence in convenience stores across the UK.
Answered by Lord Sharpe of Epsom - Parliamentary Under-Secretary (Home Office)
The Government recognises the significant impact shoplifting and violence towards shopworkers has on businesses, communities, and consumers, and supports the use of emerging technologies to prevent and detect crime where it is necessary, proportionate, and fair.
In October, the National Police Chiefs’ Council (NPCC) published the Retail Crime Action Plan. Through this Plan, all forces across England and Wales have committed to prioritise police attendance at the scene where violence has been used towards shop staff, where an offender has been detained by store security, and where evidence needs to be secured and can only be done by police personnel.
The plan encourages the use of technology; where CCTV or other digital images are secured, police will run this as standard through the Police National Database using facial recognition technology to further aid efforts to identify prolific offenders or potentially dangerous individuals.
Innovative technologies have huge potential to cut crime and reduce the cost of crime to businesses, as well as making workplaces and communities safer. The Government is keen to support increased adoption of these technologies, to prevent crime, recognising this must be done in a lawful and proportionate way with due consideration given to privacy. We are continuing to work closely with retail businesses, security representatives, trade associations and policing through the National Retail Crime Steering Group to discuss how technology can be used to tackle retail crime.
The National Business Crime Centre has been running workshops with retailers and Digital Evidence Management System (DEMS) providers to support the use of DEMS to help assist in sharing evidence with the police.
Asked by: Gavin Williamson (Conservative - South Staffordshire)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps he is taking to support shop workers who are victims of retail crime.
Answered by Chris Philp - Minister of State (Home Office)
The Government recognises the significant impact crime can have, not only on businesses but also the wider community and consumers. I have been clear I expect a zero-tolerance approach to retail crime and shoplifting and have recently taken significant steps to improve the police response.
In October 2023, the National Police Chiefs’ Council (NPCC) published the Retail Crime Action Plan. Through this Plan, all forces across England and Wales have committed to prioritise police attendance at the scene where violence has been used towards shop staff, where an offender has been detained by store security, and where evidence needs to be secured and can only be done by police personnel. Additionally, where CCTV or other digital images are secured, the police will run this through the Police National Database to aid efforts to identify prolific offenders or potentially dangerous individuals.
This builds on the NPCC commitment that police forces across England and Wales will follow up all crimes where there is actionable evidence and the chance of identifying an offender.
In 2022, we introduced a statutory aggravating factor for assault against those who are serving the public. Section 156 of the Police, Crime, Sentencing and Courts Act 2022 means the public facing nature of a victim’s role will be considered an aggravating factor when it comes to sentencing for assault offences, allowing the court to give a longer sentence within the statutory maximum for the offence.
These legislative and operational changes will go a long way to provide a better response to victims. We are continuing to work closely with retail businesses, security representatives, trade associations and policing through the National Retail Crime Steering Group (NRCSG) to ensure the response to retail crime is as robust as it can be for the victims of this crime.
Asked by: John Hayes (Conservative - South Holland and The Deepings)
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, how many and what proportion of people convicted of shoplifting in the last five years have subsequently been convicted of the same offence.
Answered by Edward Argar - Minister of State (Ministry of Justice)
My right hon. Friend, the Minister of State for Crime, Policing and Fire, has been clear that the Police must take a zero-tolerance approach to shoplifting. Violence against a retail worker is unacceptable, which is why we have made it an aggravating offence to ensure tougher sentences for perpetrators.
There were 66,876 offenders convicted of a shoplifting offence in the last five years (2018-2022). Of these, 59.3% (39,631 offenders) were subsequently convicted of the same offence.
This Government is committed to reducing reoffending, and reoffending rates have fallen from 31.3% in 2011/12 to 25.2% in 2021/22. We are investing in rehabilitation to stop prison leavers falling back into crime, including tackling drug addiction, increasing the number of offenders in work and providing basic, short-term accommodation on release.
On top of this, we are doubling the number of GPS tags available to courts for sentencing, ensuring more burglars and robbers are tagged which ultimately keeps our communities safer.
Asked by: Martyn Day (Scottish National Party - Linlithgow and East Falkirk)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps he is taking to tackle (a) violence and abuse against shopworkers and (b) shoplifting.
Answered by Chris Philp - Minister of State (Home Office)
The Government recognises the significant impact shoplifting has on businesses, communities, and consumers. The Crime Survey for England and Wales shows neighbourhood crime is down 51% compared to findings from the year ending March 2010.
However, Police Recorded Crime figures show shoplifting offences increased by 32% in the 12 months to September 2023. Statistics also show the number of people charged with shoplifting offences has risen by 34% in the year ending September 2023, showing that police are taking action.
The Government is clear that violent and abusive behaviour towards any worker, particularly those who provide a valuable service to the public, is never acceptable. We have recently made significant steps to improve the police response to retail crime, including shoplifting and violence and abuse against retail workers.
In October 2023, the National Police Chiefs’ Council (NPCC) published the Retail Crime Action Plan. Through this Plan, all forces across England and Wales have committed to prioritise police attendance at the scene where violence has been used towards shop staff, where an offender has been detained by store security, and where evidence needs to be secured and can only be done by police personnel. Additionally, where CCTV or other digital images are secured, police will run this through the Police National Database to aid efforts to identify prolific offenders or potentially dangerous individuals.
This builds on the NPCC commitment that police forces across England and Wales will follow up all crimes where there is actionable evidence and the chance of identifying an offender, including shoplifting.
October also saw the launch of Pegasus, a unique private-public partnership, which involves retailers providing data, intelligence and evidence to Opal, the national police intelligence unit on organised acquisitive crime, to develop a better strategic picture and help forces crack down on serious offenders.
In 2022, we took the significant step to introduce a statutory aggravating factor for assault against those who are serving the public. Section 156 of the Police, Crime, Sentencing and Courts Act 2022 means the public facing nature of a victim’s role will be considered an aggravating factor when it comes to sentencing for assault offences, allowing the court to give a longer sentence within the statutory maximum for the offence.
We are continuing to work closely with retail businesses, security representatives, trade associations and policing through the National Retail Crime Steering Group (NRCSG) to ensure the response to retail crime, including shoplifting, is as robust as it can be.