Question to the Home Office:

To ask the Secretary of State for the Home Department, what assessment his Department has made of the impact of the introduction of the aggravating factor for attacks on public facing workers on levels of retail crime.

The Government is clear that violent and abusive behaviour towards any worker, particularly those who provide a valuable service to the public, is never acceptable.

In 2022, we took the significant step to introduce a statutory aggravating factor for assault against those who are serving the public. Section 156 of the Police, Crime, Sentencing and Courts Act 2022 means the public facing nature of a victim’s role will be considered an aggravating factor when it comes to sentencing for assault offences, allowing the court to give a longer sentence within the statutory maximum for the offence.

Assaults against retail workers are not separately identifiable in police recorded crime data held centrally by the Home Office.

The Government shares concerns about the level of assaults against retailers. In October 2023, the National Police Chiefs’ Council (NPCC) published the Retail Crime Action Plan. Through this Plan, all forces across England and Wales have committed to prioritise police attendance at the scene where violence has been used towards shop staff, where an offender has been detained by store security, and where evidence needs to be secured and can only be done by police personnel. Additionally, where CCTV or other digital images are secured, police will run this through the Police National Database to aid efforts to identify prolific offenders or potentially dangerous individuals.

The longer-term impact of the Action Plan will continue to be monitored; however, retailers have reported early signs of improvement in the police response to retail crime and according to data collected by the NPCC from a dip sample of forces in December 2023, police attended 60% of crimes reported by retailers where violence had been used, with 16% of forces sampled reporting 100% attendance to this type of incident: Policing Retail Crime Action Plan shows early impact (npcc.police.uk).