Asked by: Juliet Campbell (Labour - Broxtowe)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, whether she is taking steps to improve reliability of broadband connection in the Bramcote area.
Answered by Kanishka Narayan - Parliamentary Under Secretary of State (Department for Science, Innovation and Technology)
The government is committed to delivering nationwide gigabit coverage by 2032. Full-fibre technology will provide consumers with a faster but also more stable and reliable connection. People in the Bramcote area rightly expect to have the broadband connectivity they need to participate in the modern digital economy.
All communication providers, including those who operate in Bramcote, are subject to statutory obligations to ensure their networks and services remain available. They must take appropriate and proportionate measures to prepare for and reduce the risks of disruption occurring and report significant incidents to Ofcom, who have powers to investigate, enforce remedial measures and fine communications providers.
Asked by: Al Pinkerton (Liberal Democrat - Surrey Heath)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what assessment his Department has made of the potential impact of replacing landlines with digital voice services in areas with (a) poor mobile signal and (b) unreliable broadband in Surrey Heath constituency.
Answered by Chris Bryant - Minister of State (Department for Business and Trade)
The Government is committed to ensuring that any risks arising from the industry-led migration of the Public Switched Telephone Network (PSTN) to Voice over Internet Protocol (VoIP) are mitigated for all customers across the UK. VoIP requires a minimum connection speed of just 0.5Mbps, and for current landline-only customers it will be possible to order a VoIP landline without purchasing a general internet connection. In November 2024, all major communication providers agreed to additional safeguards to protect vulnerable customers, including those who are landline-dependent due to poor mobile coverage.
We are committed to ensuring at least 99% of premises receive gigabit broadband coverage, which we expect to happen by 2032. More than 99% of UK premises, and more than 95% of the UK’s landmass, have 4G coverage from at least one mobile operator. Our ambition is for all populated areas, including the Surrey Heath constituency, to have higher-quality standalone 5G by 2030. We are committed to having the right policy and regulatory framework to support this.
Asked by: Gideon Amos (Liberal Democrat - Taunton and Wellington)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, whether he plans to take steps (a) with Building Digital UK to support the timely delivery of full fibre broadband to rural communities under the Phase 2 Superfast Broadband Programme in (i) west Somerset and (ii) Devon and (b) to encourage improved communication between Airband and affected (A) residents and (B) local stakeholders in the parishes of (1) West Hatch, (2) Hatch Beauchamp, (3) Bickenhall, (4) Curland, (5) Staple Fitzpaine, (6) Corfe, (7) Orchard Portman, (8) Stoke St Mary and (9) Pitminster.
Answered by Chris Bryant - Minister of State (Department for Business and Trade)
Building Digital UK (BDUK) is working with Connecting Devon and Somerset (CDS) and Airband to identify premises which will no longer be connected via its Superfast contracts. Premises that have been descoped from the Airband contracts and are not in any suppliers’ commercial plans will be eligible for support through Project Gigabit.
Officials will continue to work closely with suppliers, residents and local stakeholders across west Somerset and Devon to improve broadband connectivity across the region.
Asked by: Blake Stephenson (Conservative - Mid Bedfordshire)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what steps her Department is taking to support people in areas of poor (a) broadband and (b) mobile phone signal during the switchover to digital alternatives to landlines.
Answered by Chris Bryant - Minister of State (Department for Business and Trade)
For current landline-only customers it will be possible to order a VoIP landline without purchasing a general internet connection. Customers will only be offered VoIP if they live in an area with sufficient broadband connectivity.
In areas with insufficient mobile coverage to rely on their mobile as a back-up to VoIP, communication providers are required to comply with Ofcom regulations and provide a battery back-up solution. This ensures customers have a minimum of 1 hour access to emergency services. Major communication providers have signed up to the PSTN (Public Switched Telephone Network) charter and the non-voluntary migrations checklist published by the Department on 19 November 2024.
Asked by: Dan Norris (Independent - North East Somerset and Hanham)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, what steps he is taking to help support (a) residents and (b) businesses without a broadband connection ahead of the proposed public switched telephone network switch-off in North East Somerset and Hanham constituency.
Answered by Chris Bryant - Minister of State (Department for Business and Trade)
The government is focused on ensuring that the industry-led switch-off of the public switched telephone network (PSTN) will cause minimum inconvenience to residents and businesses and is working with the industry to ensure safe and secure transition. A customer's PSTN landline will not be switched off unless an alternative connection is available, and since Voice over internet Protocol landline only requires a minimum stable connection, landline-only customers can order it without purchasing a broadband connection.
The Department will shortly publish a definition of customers who will require additional support from their communication providers during the PSTN switch-off. This includes landline-dependent customers. The government has also published guidance on how residential and business consumers can prepare for the PSTN switch-off. The link for guidance is:  https://www.gov.uk/guidance/uk-transition-from-analogue-to-digital-landlines
Asked by: Damien Moore (Conservative - Southport)
Question to the Department for Education:
To ask the Secretary of State for Education, what steps her Department is taking to increase digital learning opportunities across (a) schools and (b) colleges.
Answered by Damian Hinds
Ensuring that all children, regardless of their background, have the world class computing and digital knowledge and skills that they need for the future is a key priority of this government.
To help meet the demand for people with computing and digital qualifications and competencies, the department introduced computing as a statutory English National Curriculum subject in 2014, from Key Stages 1 to 4 inclusive. Through computing, pupils become digitally literate so that they are able to use, express themselves and develop their ideas through information and communication technology at a level suitable for the future workplace and as active participants in a digital world.
The computer science GCSE and A level were also introduced in 2013, through which students are taught to understand and apply the fundamental principles and concepts of computer science. In addition, there are high quality vocational and technical digital qualifications available that are counted in the Key Stage 4 and Key Stage 5 performance tables, which provide alternative pathways towards digital careers. Information on the Key Stage 4 and Key Stage 5 performance tables can be found here: https://www.gov.uk/government/publications/key-stage-4-qualifications-discount-codes-and-point-scores and https://www.gov.uk/government/publications/16-to-19-qualifications-discount-codes-and-point-scores, respectively.
The department has invested over £100 million in the National Centre for Computing Education (NCCE) to improve the teaching of computing and drive up participation in computer science at GCSE and A level. The NCCE provides high quality continuing professional development and resources to teachers of all Key Stages and engages with schools and colleges across England to improve their computing provision. This includes facilitating industry-led events for pupils on careers in computing and digital.
The department is also investing to fix the basics by improvinge broadband access and connectivity and sett standards for technology infrastructure to help create an environment where all schools and trusts can use technology effectively. The department is working with the Department for Science, Innovation and Technology and commercial providers to accelerate gigabit capable broadband rollout to schools and investing up to £200 million to upgrade schools that fall below Wi-Fi connectivity standards in Education Investment Areas.
The government recognises that digital skills are important for adults of all ages, and the department is committed to improving their level of digital skills to support active participation in society.
From August 2020, the department introduced a digital entitlement for adults with no or low digital skills to undertake specified digital qualifications free of charge. The new entitlement mirrors the existing legal entitlements for English and maths and puts essential digital skills on an equal footing in the adult education system, as the third essential skill adults need for work, life and further learning.
The department introduced new Essential Digital Skills qualifications (EDSQs) at entry level and Level 1 from August 2020, which are funded under the digital entitlement. EDSQs are based on the national standards for essential digital skills and are designed to meet the diverse needs of adults with no or low digital skills byreflecting different learning needs, motivations and starting points.
To further enhance the essential digital skills offer for adults, from August 2023 the department introduced new digital Functional Skills qualifications (FSQs), which replaced FSQs in Information and Communication Technology. Digital FSQs have standardised content and assessment and provide a benchmark of digital skills for employers. These are based on subject content for digital FSQs that the department published in October 2021.
In addition to formal qualifications, the department also funds community learning and other non-regulated learning, such as building confidence in essential digital skills, through the Adult Education Budget. Many Local Authorities and other further education providers are already delivering these courses that help equip adults with the essential digital skills they need for work, life and further learning.
Of course, people may look to progress beyond essential digital skills, through a desire to retrain or upskill. Through the department’s wider skills reforms, which is backed by an additional £3.8 billion in further education and skills over the lifetime of this Parliament, it has continued to ensure learners, whatever their age, can train, retrain and upskill towards better jobs, better wellbeing and better options for the future.
The department has introduced three Digital T Levels, which include Digital Business Services, Digital Production, Design and Development, and Digital Support Services. They are the gold-standard Level 3 technical qualification that are designed with employers to meet industry standards and with a significant industry placement built in to give that all-important experience of work within the digital sector. Digital skills are increasingly important across all occupations and as a result, every T Level has the digital skills necessary for employment embedded into its curriculum.
Additionally, employers have designed over 30 high-quality digital apprenticeships to support them to develop the skilled workforces they need, including Level 3 Information Communications Technician, Level 3 IT Solutions Technician and Level 3 Digital Support Technician. The department is increasing investment in the apprenticeships system in England to £2.7 billion in the 2024/25 financial year to support employers in delivering high-quality apprenticeships.
Employers and learners can also make use of the department’s Skills Bootcamp offer, which provides free, flexible courses of up to 16 weeks, giving people the opportunity to build up sector-specific skills with an offer of a job interview upon completion. Skills bootcamps in digital form our largest sector and are available in each English region and online with courses ranging from software development to AI and Machine Learning.
More information about digital skills and other government-funded training opportunities can be found at the following link: https://www.skillsforcareers.education.gov.uk/pages/skills-for-life.
Asked by: Daisy Cooper (Liberal Democrat - St Albans)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, with reference to the Answer of 15 July 2022 to Question 33838 on Digital Technology and Internet: Disadvantaged, what steps she is taking to help tackle digital exclusion; and whether her Department plans to take steps to help individuals with the cost of personal internet.
Answered by Saqib Bhatti - Shadow Minister (Education)
The Government has been clear that ensuring that no one is left behind in the digital age is a key priority and continues to take steps to offer the support needed.
Digital inclusion is a cross-cutting issue that spans social engagement, education, employment, access to services and many more elements of everyday life. Responsibility for relevant policies and activities, including monitoring and evaluation, sit across government.
The Government has worked closely with the telecoms industry to ensure households across the country can access fast, reliable digital infrastructure. Superfast broadband is now available in over 97% of the UK, over 80% of households can access gigabit broadband, and 4G mobile is available to 99% of the population from at least one network provider. The Government is also investing £5 billion through our flagship Project Gigabit programme to bring gigabit broadband to reach hard-to-reach communities.
The Government established a cross-Whitehall ministerial group in response to a recommendation from the House of Lords Communication and Digital Committee’s report on ‘Digital Exclusion’, published in June 2023. The ministerial group aims to drive progress and accountability on digital inclusion priorities across Government.
The group has met twice, in September 2023 and March 2024, with attendance from the Cabinet Office, Department for Levelling Up, Housing and Communities, Department for Culture, Media & Sport, Department for Work and Pensions, Department for Education, and His Majesty's Treasury.
To support those for whom cost may be a barrier, the Government has worked closely with the telecoms industry to ensure market provision of broadband and mobile social tariffs. These low-cost, commercial products are available from 28 different providers, across 99% of the UK and start at just £10 per month.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government, further to the Written Answers by Viscount Camrose on 3 April (HL6992) and 25 April (HL7108), what assessment they have made of whether the battery powered handsets which only last for a short time will be adequate for all but the briefest power cut and for those off the electricity grid.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
BT has a range of resilient solutions, including a battery back-up unit and hybrid phone. These solutions are compliant with, and in some cases exceed, Ofcom’s requirement to provide a back-up facility for emergency calls for a minimum of 1 hour during a power outage. It is worth noting that other providers may offer different solutions.
The BT hybrid phone with a mobile SIM card inside is not a solution that will be offered to customers that have no mobile signal where they live. Instead, they will be offered a battery back-up unit which will enable them to make a phone call in the event of a power cut. These solutions are available free-of-charge to vulnerable customers - those who use a telecare device, only use landlines and or are over the age of 75, without mobile signal or broadband or have disclosed other additional needs. These will be available for all to purchase if they wish.
Many Communication Providers, including BT, engage regularly with other broadband providers, Ofcom and power companies about the resilience of their networks and have robust contingency plans in place to protect their customers in the event of planned power outages.
Landline only customers will not be required to take a paid broadband service from providers if they do not wish to. Instead, they will be provided with a dedicated internet connection and router specifically for their landline service at no extra cost.
With regard to telecare systems, lifeline alarm systems or remote ringers, I cannot state definitively which products would function over Digital Voice or which would need modification or replacement, given the range of devices and providers across these sectors. However, Digital Voice telecare devices do exist for all use cases. Furthermore, the switch to Digital Voice has already taken place in other countries; in these cases, all telecare users have been provided Digital Voice compatible devices. DSIT has been working with the Department for Health and Social Care and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.
BT has engaged with a broad range of external stakeholders as part of its Digital Voice migration programme. The Digital Voice Advisory Group (DVAG) has advised BT on how best to support and engage with customers who will require additional support to migrate to Digital Voice. Members of the DVAG include representative groups and charities such as Age UK, the Department of Health and Social Care, Independent Age, Rural Services Network, and Which?. BT has also invited other organisations to attend meetings on an ad hoc basis. Other Communication Providers operate similar programmes to raise awareness.
BT has engaged with local authorities in a number of areas related to Digital Voice, although no local authorities are formal members of DVAG. BT is working with local authorities via industry working groups to discuss issues such as telecare and frequently engages with the Local Government Association about Digital Voice.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government, further to the Written Answer by Viscount Camrose on 3 April (HL6992), what assessment they have made of whether BT has adequately consulted the residents affected, particularly the vulnerable such as those who are (1) over 70, (2) disabled, (3) in remote rural areas, and (4) digitally excluded.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
BT has a range of resilient solutions, including a battery back-up unit and hybrid phone. These solutions are compliant with, and in some cases exceed, Ofcom’s requirement to provide a back-up facility for emergency calls for a minimum of 1 hour during a power outage. It is worth noting that other providers may offer different solutions.
The BT hybrid phone with a mobile SIM card inside is not a solution that will be offered to customers that have no mobile signal where they live. Instead, they will be offered a battery back-up unit which will enable them to make a phone call in the event of a power cut. These solutions are available free-of-charge to vulnerable customers - those who use a telecare device, only use landlines and or are over the age of 75, without mobile signal or broadband or have disclosed other additional needs. These will be available for all to purchase if they wish.
Many Communication Providers, including BT, engage regularly with other broadband providers, Ofcom and power companies about the resilience of their networks and have robust contingency plans in place to protect their customers in the event of planned power outages.
Landline only customers will not be required to take a paid broadband service from providers if they do not wish to. Instead, they will be provided with a dedicated internet connection and router specifically for their landline service at no extra cost.
With regard to telecare systems, lifeline alarm systems or remote ringers, I cannot state definitively which products would function over Digital Voice or which would need modification or replacement, given the range of devices and providers across these sectors. However, Digital Voice telecare devices do exist for all use cases. Furthermore, the switch to Digital Voice has already taken place in other countries; in these cases, all telecare users have been provided Digital Voice compatible devices. DSIT has been working with the Department for Health and Social Care and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.
BT has engaged with a broad range of external stakeholders as part of its Digital Voice migration programme. The Digital Voice Advisory Group (DVAG) has advised BT on how best to support and engage with customers who will require additional support to migrate to Digital Voice. Members of the DVAG include representative groups and charities such as Age UK, the Department of Health and Social Care, Independent Age, Rural Services Network, and Which?. BT has also invited other organisations to attend meetings on an ad hoc basis. Other Communication Providers operate similar programmes to raise awareness.
BT has engaged with local authorities in a number of areas related to Digital Voice, although no local authorities are formal members of DVAG. BT is working with local authorities via industry working groups to discuss issues such as telecare and frequently engages with the Local Government Association about Digital Voice.
Asked by: Lord Clement-Jones (Liberal Democrat - Life peer)
Question to the Department for Science, Innovation & Technology:
To ask His Majesty's Government, further to the Written Answers by Viscount Camrose on 3 April (HL6992) and 25 April (HL7109), what assessment they have made of whether there will be universal access to emergency services following deinstallation of copper wire connection.
Answered by Viscount Camrose - Shadow Minister (Science, Innovation and Technology)
BT has a range of resilient solutions, including a battery back-up unit and hybrid phone. These solutions are compliant with, and in some cases exceed, Ofcom’s requirement to provide a back-up facility for emergency calls for a minimum of 1 hour during a power outage. It is worth noting that other providers may offer different solutions.
The BT hybrid phone with a mobile SIM card inside is not a solution that will be offered to customers that have no mobile signal where they live. Instead, they will be offered a battery back-up unit which will enable them to make a phone call in the event of a power cut. These solutions are available free-of-charge to vulnerable customers - those who use a telecare device, only use landlines and or are over the age of 75, without mobile signal or broadband or have disclosed other additional needs. These will be available for all to purchase if they wish.
Many Communication Providers, including BT, engage regularly with other broadband providers, Ofcom and power companies about the resilience of their networks and have robust contingency plans in place to protect their customers in the event of planned power outages.
Landline only customers will not be required to take a paid broadband service from providers if they do not wish to. Instead, they will be provided with a dedicated internet connection and router specifically for their landline service at no extra cost.
With regard to telecare systems, lifeline alarm systems or remote ringers, I cannot state definitively which products would function over Digital Voice or which would need modification or replacement, given the range of devices and providers across these sectors. However, Digital Voice telecare devices do exist for all use cases. Furthermore, the switch to Digital Voice has already taken place in other countries; in these cases, all telecare users have been provided Digital Voice compatible devices. DSIT has been working with the Department for Health and Social Care and the telecare industry to raise awareness of the migration and to help identify alternatives, while BT and other providers have set up test labs for manufacturers to test their equipment.
BT has engaged with a broad range of external stakeholders as part of its Digital Voice migration programme. The Digital Voice Advisory Group (DVAG) has advised BT on how best to support and engage with customers who will require additional support to migrate to Digital Voice. Members of the DVAG include representative groups and charities such as Age UK, the Department of Health and Social Care, Independent Age, Rural Services Network, and Which?. BT has also invited other organisations to attend meetings on an ad hoc basis. Other Communication Providers operate similar programmes to raise awareness.
BT has engaged with local authorities in a number of areas related to Digital Voice, although no local authorities are formal members of DVAG. BT is working with local authorities via industry working groups to discuss issues such as telecare and frequently engages with the Local Government Association about Digital Voice.