Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, what steps he is taking to help support (a) residents and (b) businesses without a broadband connection ahead of the proposed public switched telephone network switch-off in North East Somerset and Hanham constituency.

The government is focused on ensuring that the industry-led switch-off of the public switched telephone network (PSTN) will cause minimum inconvenience to residents and businesses and is working with the industry to ensure safe and secure transition. A customer's PSTN landline will not be switched off unless an alternative connection is available, and since Voice over internet Protocol landline only requires a minimum stable connection, landline-only customers can order it without purchasing a broadband connection.

The Department will shortly publish a definition of customers who will require additional support from their communication providers during the PSTN switch-off. This includes landline-dependent customers. The government has also published guidance on how residential and business consumers can prepare for the PSTN switch-off. The link for guidance is:  https://www.gov.uk/guidance/uk-transition-from-analogue-to-digital-landlines