Asked by: Tanmanjeet Singh Dhesi (Labour - Slough)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what recent assessment he has made of the adequacy of ambulance response times in Slough constituency.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
We acknowledge that urgent and emergency care performance has not consistently met expectations in recent years, and we are taking serious steps to address this.
Our Urgent and Emergency Care Plan for 2025/26, backed by almost £450 million of capital investment, commits to reducing ambulance response times for Category 2 incidents to 30 minutes on average this year. We are also tackling unacceptable ambulance handover delays by introducing a maximum 45-minute standard, supporting ambulances to be released more quickly and get back on the road to treat patients.
This commitment is supported by significant investment in upgrading hundreds of ambulances and expanding the capacity of urgent and emergency care services, enhancing both the speed and quality of care for patients in greatest need.
The latest National Health Service performance figures, from October 2025, for South Central Ambulance Service which covers Slough, show that Category 2 incidents were responded to in 31 minutes 54 seconds on average, over six minutes faster than in October 2024.
Asked by: Sojan Joseph (Labour - Ashford)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps his Department is taking to improve ambulance waiting times in (a) Ashford constituency and (b) Kent.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The Government recognises that in recent years ambulance response times have not met the high standards patients should expect.
We are determined to turn things around. Our Urgent and Emergency Care Plan for 2025/26, backed by almost £450 million of capital investment, commits to reducing ambulance response times for Category 2 incidents to 30 minutes on average this year. We are also tackling unacceptable ambulance handover delays by introducing a maximum 45-minute standard, supporting ambulances to be released more quickly and get back on the road to treat patients.
The latest National Health Service performance figures for the South East Coast Ambulance Service NHS Foundation Trust, which serves Ashford and Kent, show that Category 2 incidents were responded to in 29 minutes 57 seconds on average, and the mean handover time was 18 minutes 10 seconds, meeting the targets set by the plan.
Asked by: Daisy Cooper (Liberal Democrat - St Albans)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, whether he has made an assessment as part of the New Hospital Programme of the adequacy of the number of helipads available for air ambulance use.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The clinical need and business cases for helipads at New Hospital Programme schemes will continue to be reviewed as schemes’ business plans progress through the usual assurance processes. As part of the Hospital 2.0 standardisation work, we are continuing to assess the advantages and disadvantages of both rooftop and ground-level helipads for inclusion in new hospital designs.
Asked by: Stuart Anderson (Conservative - South Shropshire)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, whether his Department is taking steps to help support Midlands Air Ambulance Charity.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The Department does not directly fund air ambulance services on a routine basis. Air ambulances in England operate as independent charities and are supported by the National Health Service through the provision and training of key clinical staff.
Asked by: Martin Vickers (Conservative - Brigg and Immingham)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what assessment he has made of the adequacy of the support available to ambulance staff who attend traumatic callouts.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The mental health of all National Health Service staff is a high priority, including ambulance staff as responders to emergency incidents. At a national level ambulance staff have access to the SHOUT helpline for crisis support alongside the Practitioner Health service for more complex mental health wellbeing support, including trauma and addiction. Additionally, ambulance trusts and the Association of Ambulance Trust Chief Executives have worked closely with NHS England to develop an ambulance sector specific suicide prevention pathway to provide immediate, 24/7 support for staff experiencing suicidal ideation.
Significant work is also underway to strengthen the quality and consistency of suicide training across the health system. NHS England published Staying Safe from Suicide: Best Practice Guidance for Safety Assessment, Formulation and Management, to support the Government’s work to reduce suicide and improve mental health services. Further information on this guidance is available at the following link:
https://www.england.nhs.uk/publication/staying-safe-from-suicide/
Asked by: Martin Vickers (Conservative - Brigg and Immingham)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what assessment he has made of the adequacy of the suicide prevention training provided to ambulance staff.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The mental health of all National Health Service staff is a high priority, including ambulance staff as responders to emergency incidents. At a national level ambulance staff have access to the SHOUT helpline for crisis support alongside the Practitioner Health service for more complex mental health wellbeing support, including trauma and addiction. Additionally, ambulance trusts and the Association of Ambulance Trust Chief Executives have worked closely with NHS England to develop an ambulance sector specific suicide prevention pathway to provide immediate, 24/7 support for staff experiencing suicidal ideation.
Significant work is also underway to strengthen the quality and consistency of suicide training across the health system. NHS England published Staying Safe from Suicide: Best Practice Guidance for Safety Assessment, Formulation and Management, to support the Government’s work to reduce suicide and improve mental health services. Further information on this guidance is available at the following link:
https://www.england.nhs.uk/publication/staying-safe-from-suicide/
Asked by: Steve Darling (Liberal Democrat - Torbay)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential impact of the Wait 45 policy on (a) ambulance release times and (b) levels of corridor care in hospitals.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The Department has not made a specific assessment. However, ambulance handover delays have improved since last year, and monthly average national handover times have been under 30 minutes since May 2025.
As part of the preparations for winter, the Department and NHS England have asked all services to develop and test winter plans, including specific actions to improve flow through hospitals and making progress on eliminating corridor care.
Asked by: Caroline Johnson (Conservative - Sleaford and North Hykeham)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, which acute hospital trusts have a helipad which can be used 24 hours a day 7 days a week.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
There are currently 55 hospital helipad sites located on NHS England estates with a further 26 sites utilised outside of NHS grounds. While some of these are operational 24 hours a day, seven days a week, many have restricted opening hours due to local planning requirements, such as noise abatement controls at night.
Asked by: Lee Anderson (Reform UK - Ashfield)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what steps his Department is taking with (a) local authorities and (b) voluntary organisations to assist disabled people with transportation to medical appointments.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
As set out in the Plan for Change, we will ensure that 92% of patients return to waiting no longer than 18 weeks from referral to treatment by March 2029, a standard which has not been met consistently since September 2015. The Government is clear that reforming elective care must be done equitably and inclusively for all adults, children, and young people.
We know there is also geographical variation in waiting times. It is important that patients, including disabled patients, do not miss or cancel hospital appointments due to a lack of affordable and/or accessible transport options in their area. This is why the Elective Reform Plan, published in January 2025, committed to reviewing, developing and increasing the uptake of existing national health inequalities improvement initiatives. Specifically, the plan committed to reviewing local patient transport services and improving the signposting to, and the accessibility of, them for patients, to make it easier for vulnerable groups to travel to and access appointments.
NHS England are funding and co-ordinating a range of patient transport projects to explore more effective approaches to supporting patients with their NHS travel needs.
NHS England work with individual NHS organisations, local authorities, transport providers and other stakeholders to continually pilot, review, refine and propagate approaches to improving the choice, affordability, and accessibility of transport options for NHS patients.
A non-emergency patient transport service (NEPTS) provides funded transport where a medical condition means a patient cannot safely travel to receive their treatment independently. Transport may be provided by the ambulance service, independent providers, the voluntary sector and volunteers.
Asked by: Noah Law (Labour - St Austell and Newquay)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, whether his Department has made an assessment of the potential impact of reclassifying the NHS ambulance service as an emergency service on (a) retirement age, (b) pension entitlements and (c) other areas.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
National Health Service ambulance staff are entitled to NHS Pension Scheme membership. There are no plans to reclassify these staff as being entitled to Police or Firefighter’s Pension Scheme membership, or to a separate scheme with similar terms. This reclassification would significantly increase the pension contribution costs of these staff.
NHS Pension Scheme members, including those in the ambulance service, do not have to work to the scheme’s normal pension age (NPA) to claim their retirement benefits. Flexible retirement options enable members to choose when to claim their benefits. Voluntary Early Retirement allows staff to fully retire up to ten years earlier than the NPA with an actuarially reduced pension due to the pension being in payment for longer. Alternatively, partial retirement allows members to draw down some or all of their pension while continuing to work and build up further pension benefits. Even when taken years before normal pension age, NHS Pension Scheme entitlements give exceptional value to staff and can provide for a comfortable living in retirement.