Asked by: John Healey (Labour - Wentworth and Dearne)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many Armed Forces Champions are employed in Jobcentres.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
The Department’s Armed Forces Champions model is based around champions being allocated to Jobcentre Plus Districts, rather than individual Jobcentres. This means that there is at least one Armed Forces Champion role allocated to each Jobcentre Plus District supported by a Group network, with resources in the network targeted where there are geographically particularly high levels of demand.
Staff Roles | Staff in Post | ABM FTE |
Armed Forces Champion Lead | 10 | 10 |
Armed Forces Champions | 50 | 40 |
Grand Total | 60 | 50 |
Source: DWP’s internal Activity Based Model (ABM)
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Notes:
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Asked by: Steve McCabe (Labour - Birmingham, Selly Oak)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what metrics his Department uses to measure the impact of armed forces champions in Jobcentres.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
As part of the Armed Forces Covenant the Department for Work and Pensions (DWP) has initiatives which help current and former Armed Forces personnel and their families. This includes the role of the Armed Forces Champion in every Jobcentre Plus District, who provide specialist support to members of the Armed Forces community and build Work Coach capability in our Jobcentres. Armed Forces Champions develop and maintain joint working relationships, provide specialist support to all Jobcentre staff and act as the first point of contact in communities for organisations and services.
Although there is no specific metrics used, the Department regularly evaluates the role to ensure we deliver the best service possible and we have had, and continue to receive, positive feedback from customers and external stakeholders regarding their experience of working with Armed Forces Champions.
Asked by: John Hayes (Conservative - South Holland and The Deepings)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many jobcentre clients have been assisted by an Armed Forces Champion in South Holland and the Deepings constituency in the last five years.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
Since January 2023, 15 members of the local Armed Forces community have been supported in the South Holland and Deepings area.
The Armed Forces Champions have specific responsibilities for supporting members of the Armed Forces community, including building staff capability within their districts, personally handling some claims, supporting veterans into work and helping resolve complex cases where necessary.
Every Work Coach is trained on how to provide tailored and personalised support to members of the Armed Forces community and their families, working in partnership with their Armed Forces Champions. In those areas where there are particularly high levels of demand, for example garrison towns, this will form a significant part of the work done in individual Jobcentres.
Please note that the data supplied is derived from unpublished management information, which was collected for internal departmental use only, and has not been quality assured to National Statistics or Official Statistics publication standard.
Asked by: Steve McCabe (Labour - Birmingham, Selly Oak)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many jobcentre clients have been assisted by an Armed Forces Champion in Birmingham, Selly Oak constituency in the last 12 months.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
Since July 2023, 47 members of the local Armed Forces community have been supported in the Selly Oak constituency.
The Armed Forces Champions have specific responsibilities for supporting members of the Armed Forces community, including building staff capability within their districts, personally handling some claims, supporting veterans into work and helping resolve complex cases where necessary.
Every Work Coach is trained on how to provide tailored and personalised support to members of the Armed Forces community and their families, working in partnership with their Armed Forces Champions. In those areas where there are particularly high levels of demand, for example garrison towns, this will form a significant part of the work done in individual Jobcentres.
Please note that the data supplied is derived from unpublished management information, which was collected for internal departmental use only, and has not been quality assured to National Statistics or Official Statistics publication standard.
Asked by: Tonia Antoniazzi (Labour - Gower)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what data his Department holds on the number of job centre clients that have been assisted by an armed forces champion in the Gower constituency in the last 12 months.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
Since July 2023, 30 members of the local Armed Forces community have been supported in the Gower constituency.
The Armed Forces Champions have specific responsibilities for supporting members of the Armed Forces community, including building staff capability within their districts, personally handling some claims, supporting veterans into work and helping resolve complex cases where necessary.
Every Work Coach is trained on how to provide tailored and personalised support to members of the Armed Forces community and their families, working in partnership with their Armed Forces Champions. In those areas where there are particularly high levels of demand, for example garrison towns, this will form a significant part of the work done in individual Jobcentres.
Please note that the data supplied is derived from unpublished management information, which was collected for internal departmental use only, and has not been quality assured to National Statistics or Official Statistics publication standard.
Asked by: Baroness Lister of Burtersett (Labour - Life peer)
Question to the Department for Work and Pensions:
To ask His Majesty's Government what assessment they have made of the case for appointing specialist single parent work coaches within Jobcentre Plus to ensure that single parents can access tailored and relevant advice on childcare, benefits and appropriate flexible job opportunities that are available in the local area.
Answered by Viscount Younger of Leckie - Parliamentary Under-Secretary (Department for Work and Pensions)
The department keeps the Work Coach role under regular review, to ensure they are well equipped to support a range of claimants, including single parents.
All Work Coaches undergo a learning journey that equips them with the tools, knowledge, skills, and behaviours to enable them to support individuals moving closer to work. This includes childcare modules to support working single parents.
All claimants are set requirements that take into account their circumstances and capability, including caring responsibilities, health conditions and disabilities. These requirements will be tailored by the Work Coach and will be achievable and realistic, and agreed within the Claimant Commitment.
Work Coaches are also signposted to tools, guidance, and websites (internal and external), so that they have access to the most up to date advice and expertise to help them better support claimants, including single parents.
Asked by: Julian Knight (Independent - Solihull)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many jobcentre clients have been assisted by an Armed Forces Champion in Solihull constituency in the last year.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
Since January 2023, 12 members of the local Armed Forces community have been supported in Solihull constituency.
The Armed Forces Champions have specific responsibilities for supporting members of the Armed Forces community and their role involves front line responsibilities including building staff capability within their districts, personally handling some claims, supporting veterans into work and helping resolve complex cases where necessary.
Every Work coach is trained on how to provide tailored and personalised support to members of the Armed Forces community and their families, working in partnership with their Armed Forces Champions. In those areas where there are particularly high levels of demand, for example garrison towns, this will form a significant part of the work done in individual Jobcentres.
Please note that the data supplied is derived from unpublished management information, which was collected for internal departmental use only, and has not been quality assured to National Statistics or Official Statistics publication standard.
Asked by: Julian Knight (Independent - Solihull)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what data his Department holds on the office occupancy rates for job centers.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
The department holds data on staff and capacity within our jobcentres across a range of different analysis approaches, including floorspace, desks and workstations.
The data we hold is continually reviewed and analysed to inform decisions on recruitment planning, capacity management and long-term value for money assessments.
Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average caseload of a Jobcentre Universal Credit case manager was in the most recent period for which data is available.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
There is no set minimum/maximum or optimum caseload size. The net claims per Case Manager is circa 1,500, this excludes: Claims with no Identity Verification – older than 30 days; Suspended claims; Claims with open ‘additional action close claims’ to-do; Claims with consecutive nil payments; Claims with a Case Manager not based in a Service Centre; Claims without a Case Manager.
The size of a Work Coach caseload will vary as it is dependent on several factors, including the level of customer support required, the needs of the local labour market and the experience and working pattern of each Work Coach. For November, our case loads of Intensive Work Search customers averaged 113 cases per Universal Credit Work Coach.
Asked by: Vicky Foxcroft (Labour - Lewisham, Deptford)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average caseload of a Jobcentre work coach was in the most recent period for which data is available.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
There is no set minimum/maximum or optimum caseload size. The net claims per Case Manager is circa 1,500, this excludes: Claims with no Identity Verification – older than 30 days; Suspended claims; Claims with open ‘additional action close claims’ to-do; Claims with consecutive nil payments; Claims with a Case Manager not based in a Service Centre; Claims without a Case Manager.
The size of a Work Coach caseload will vary as it is dependent on several factors, including the level of customer support required, the needs of the local labour market and the experience and working pattern of each Work Coach. For November, our case loads of Intensive Work Search customers averaged 113 cases per Universal Credit Work Coach.