Asked by: Tom Morrison (Liberal Democrat - Cheadle)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether Jobcentre Plus staff receive training on trauma-informed approaches when working with refugees and asylum seekers.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
The DWP launched introductory trauma informed learning in Summer 2025, following a successful pilot across 23/24; supporting staff to respond to experiences of adversity and trauma including that experienced by refugees and asylum seekers. The learning is further embedded through bespoke products and wider initiatives.
This is part of a comprehensive training package designed to equip staff with the skills to provide high-quality, inclusive customer service to all claimants and tailor support to individual needs.
The Department remains committed to continually reviewing and improving training to meet the diverse requirements of customers.
Asked by: Adam Jogee (Labour - Newcastle-under-Lyme)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent steps he has taken to support the work of the Newcastle-under-Lyme Job Centre.
Answered by Diana Johnson - Minister of State (Department for Work and Pensions)
DWP ensures that all Jobcentre Plus staff receive comprehensive training and have access to up-to-date, modern systems. This includes clear diary management tools, enabling staff to support customers as effectively as possible. Where additional expertise is needed, staff can draw on a network of specialist roles such as Disability Employment Advisers and work psychologists or refer customers to local providers.
DWP continues to work closely with local partners, employers, and training providers to ensure that Jobcentre services in Newcastle-under-Lyme remain responsive to the needs of the community. This includes signposting to training, apprenticeships, and employability programmes, as well as supporting local recruitment and skills initiatives.
In addition, we are reforming Jobcentre Plus and creating a new service across Great Britain that will enable everyone to access support to find good, meaningful work, and support to help them to progress in work. The new service will be a locally tailored and embedded service, designed to meet the different needs of local labour markets, local people and local employers. It will be an active partner with key local stakeholders and providers of services and will be flexible, operating differently in different areas to reflect local systems and needs.
Asked by: Steve Darling (Liberal Democrat - Torbay)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps he is taking to help ensure that local carer services are able to provide Income Maximisation services and crisis support to unpaid carers.
Answered by Stephen Timms - Minister of State (Department for Work and Pensions)
Overall Government responsibility for support for unpaid carers in England sits with the Department for Health and Social Care.
DWP can provide financial support to qualifying unpaid carers through Carer’s Allowance, the Carer Element in Universal Credit and the Carer Addition in Pension Credit. Income Maximisation Services and other Crisis Support may be available to unpaid carers locally through a number of routes, including independent organisations such as the Carers Trust. DWP staff can signpost unpaid carers to this support where appropriate. DWP can also support unpaid carers who wish to combine their caring responsibilities with paid work through our Jobcentre Plus network and other employment support.
Asked by: Siân Berry (Green Party - Brighton Pavilion)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the implications for his Department's policies of Turn2us's report entitled From stigma to support, published in October 2025; and what steps he is taking to increase the number of work coaches.
Answered by Diana Johnson - Minister of State (Department for Work and Pensions)
The findings from the Turn2us report, entitled ‘From Stigma to Support’, demonstrate the importance of tackling stigma in the benefits system and the need for reform to build a more supportive and tailored service.
As set out in the Get Britain Working White Paper, we are reforming Jobcentre Plus and creating a new service across Great Britain. Our new service will remove the stigma of going to a Jobcentre and move away from the ‘one size fits all’ approach that Jobcentre Plus has today. We will shift the focus of the customer-work coach relationship away from compliance and box-ticking to make room for more constructive, personalised, and career-focused discussions.
In the Pathways to Work Green Paper, we set out our Pathways to Work Guarantee. This will be backed by £1 billion a year of new, additional funding by the end of the decade. This will help us build towards a guaranteed offer of personalised work, health and skills support for all disabled people and those with health conditions on out of work benefits.
There are now over 1000 Pathways to Work Advisors in Jobcentres across England, Scotland and Wales who are helping disabled people and people with health conditions towards and into work. This increased deployment will help ensure that everyone impacted by the benefit change in April 2026 is offered support.
People affected by the changes will be able to access a conversation about their needs, goals and aspirations; offered one-to-one follow-on support, and given help to access additional work, health and skills support that can meet their needs.
We have also launched the Timms Review with the aim of ensuring we have a system that supports disabled people to achieve better health, higher living standards and greater independence, including through employment. To ensure lived experience is at the heart of its work, we are co-producing the Review with disabled people, the organisations that represent them, and other experts. Once in place, the Review’s steering group will agree the approach to considering evidence and gathering input.
The Department continually impacts and assesses the service being offered to customers. Staff numbers, including the number of Work Coaches, and demand for Jobcentre services are reviewed on an ongoing basis, in line with the latest economic and benefit forecasts.
Asked by: Helen Maguire (Liberal Democrat - Epsom and Ewell)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to improve support for people with epilepsy from Jobcentre Plus Disability Employment Advisers.
Answered by Diana Johnson - Minister of State (Department for Work and Pensions)
The department recognises that epilepsy is a serious neurological condition, which can greatly affect an individual’s ability to work and live well.
Disability Employment Advisers are trained work coaches , followed by additional role specific learning designed to support their role. This learning enables Disability Employment Advisers to treat each claimant as an individual, understand the impact of different disabilities and health conditions, and provide tailored support to help overcome barriers to employment.
Disabled people and people with health conditions are a diverse group so access to the right work and support, in the right place, at the right time, is key. We therefore have a range of specialist support to help individuals to stay in work and get back into work, including those that join up employment and health systems. Disability Employment Advisers work with the local community to advocate for customers, collaborate with local partners such as employers, voluntary organisations, the NHS and local government services to facilitate support that meets local needs and promote other programmes such as Disability Confident and Work Well.
For those with health conditions and disabled people that would benefit from more intensive support, Jobcentre staff can signpost people to Connect to Work, our local-area led support in England and Wales. This started to go live in April 2025 and we expect it to be live in all areas of England and Wales by early 2026. In Connect to Work, participants are given a dedicated specialist employment support adviser who works alongside them to understand their career goals and help them to address any specific barriers to employment. Participants are supported to have conversations with prospective employers, helping to remove the need to go through complex application processes. The employment adviser works with both the employer and the participant to ensure that the transition into work is smooth and that the workplace is inclusive.
We are building towards a guaranteed offer of personalised work, health and skills support for all disabled people and those with health conditions on out of work benefits. We are already making progress, and there are now over 1000 Pathways to Work Advisors in Jobcentres across England, Scotland and Wales who are helping disabled people and people with health conditions towards and into work.
And through the new Jobs and Careers Service, the department will enhance support so that customers can access the help they need at the right time.
Asked by: Edward Morello (Liberal Democrat - West Dorset)
Question to the Department for Education:
To ask the Secretary of State for Education, what steps her Department is taking to support rural childcare providers to recruit qualified staff.
Answered by Stephen Morgan - Government Whip, Lord Commissioner of HM Treasury
The early years workforce is at the heart of our mission to give every child the best start in life and deliver the Plan for Change.
The latest early years census data reports a 7.2% increase in the number of workers between 2024/25, to 272,500 staff. This represents an increase of 18,200 workers, which is the biggest increase we’ve seen since the data became available in 2018.
We are supporting recruitment through our national ‘Do something BIG’ campaign, with a dedicated website setting out information on qualifications and linking to job vacancies, alongside financial incentives to attract and retain educators in areas of most need, including some rural areas. In addition, we are working with the Department for Work and Pensions to promote and raise awareness of early years careers through the Jobcentre Plus network. We are working with local authorities and mayoral strategic authorities to create new routes into the workforce through skills bootcamps and funding early years initial teacher training, while our delivery support contractor, Childcare Works, is supporting local authorities and providers with one-to-one targeted support, including in rural areas.
Asked by: Laura Trott (Conservative - Sevenoaks)
Question to the Department for Education:
To ask the Secretary of State for Education, what steps she is taking with early years providers to help tackle early years staffing shortages in areas identified as childcare deserts.
Answered by Stephen Morgan - Government Whip, Lord Commissioner of HM Treasury
The early years workforce is at the heart of our mission to give every child the best start in life and deliver the Plan for Change.
We are supporting recruitment through our national ‘Do something BIG’ campaign, with a dedicated website setting out information on qualifications and linking to job vacancies, alongside financial incentives to attract and retain educators in areas of most need.
In addition, we are working with the Department for Work and Pensions to promote and raise awareness of early years careers through the Jobcentre Plus network. We are creating new routes into the workforce through Skills Bootcamps and funding early years initial teacher training, while our delivery support contractor, Childcare Works, is supporting local authorities and providers with one-to-one targeted support.
These efforts are starting have an impact, with staff numbers increasing by over 18,000 between 2024 and 2025.
Asked by: Chi Onwurah (Labour - Newcastle upon Tyne Central and West)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps her Department is taking to improve the (a) availability and (b) portability of (i) digital infrastructure and (ii) IT services at Jobcentre Plus locations, in the context of support for (A) staff and (B) public users in accessing jobs and careers services through (1) self-service technologies, (2) artificial intelligence, (3) employer suites, (4) self-service screens and (5) other portable access points.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
We are reforming Jobcentre Plus and creating a new service across Great Britain that will enable everyone to access support to find good, meaningful work, and support to help them to progress in work, including through an enhanced focus on skills and careers.
Our vision is for a Jobs and Careers service where people can access support through the channels that best meet their needs – digital where possible, human when needed.
We are testing a range of flexible and accessible delivery mechanisms. These include early assessment of user needs, determining the appropriate course of action; Self-service check-in stations; Strategically placed digital screens, displaying local job opportunities; A dedicated customer TechBar, providing digital support; Multifunctional Hubs, supported by conferencing functionality.
We are also testing bringing our core services directly to communities to meet underserved groups using mobile vehicles and pop-ups.
In addition to these wider digital changes are underway that will include the update and rollout of revised customer computer systems.
Furthermore, dedicated funding has been earmarked to support wider proof of concept testing including In-person transcription and summarisation; Real time translation capabilities; Video-based access to providers/suppliers.
The insight gained throughout these tests will help to shape our future service model.
Asked by: Dan Norris (Independent - North East Somerset and Hanham)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what recent progress her Department has made in ensuring that job centres improve the support available to (a) people looking for work and (b) employers seeking to recruit staff.
Answered by Alison McGovern - Minister of State (Housing, Communities and Local Government)
As we set out in the Get Britain Working White Paper, we are reforming Jobcentre Plus and creating a new service across Great Britain that will enable everyone to access support to find good, meaningful work, and support to help them to progress in work, including through an enhanced focus on skills and careers. The new service will be for anyone who wants to look for work, wants help to increase their earnings, or who wants help to change their career or re-train.
We are taking a test and learn approach to develop the new service. In our initial Pathfinder based in Wakefield, we are testing our new Get Britain Working Coaching Academy. This Academy will further train our Jobcentre colleagues to support individuals in achieving their employment aspirations. We are also testing changes to the claimant commitment appointments, to explore how we can focus work coach conversations on more personalised and tailored employment support based on their individual needs and move away from a one size fits all approach.
The new service must also work for employers. Our vision is for a service that all employers want to engage with, as they know it is a place where they can find high-quality, highly motivated future employees.
As part of our commitment to enhance our employer offer, we have set up a dedicated recruitment team to provide recruitment support and single account management. We have boosted the number of Sector-based Work Academy Programme’s from 80k to 100k in 25/26 across a range of priority and high vacancy sectors. For example, we are working with UKHospitality to launch a hospitality SWAPs pilot in 26 areas in need of jobs and opportunity, including 13 coastal towns such as Scarborough and Blackpool. We are committed to working across Government and with industries such as construction, health and social care and clean energy to help address workforce shortages.
We will continue to work with employers as we design the new Jobs and Careers Service to ensure we design a service that can better support employers to meet their recruitment needs.
Asked by: Jo Platt (Labour (Co-op) - Leigh and Atherton)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether her Department has made an assessment of the potential merits of introducing veteran aware training for jobcentre plus staff.
Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)
Armed Forces Champions (AFCs) are available within each Jobcentre district, providing specialist support to veterans. They will have completed the full work coach learning and had the opportunity to embed their learning prior to becoming an Armed Forces Champion, and they are provided with point of need learning which covers the knowledge and skills to provide tailored support for armed forces leavers, including signposting to specialist organisations and charities.
As part of the Armed Forces Covenant the Department for Work and Pensions (DWP) has initiatives which help current and former Armed Forces personnel and their families. This includes the role of the Armed Forces Champion in every Jobcentre. Armed Forces Champions develop and maintain joint working relationships, provide specialist support to all Jobcentre staff and act as the first point of contact in communities for organisations and services.
All Jobcentre Plus staff new to DWP receive mandatory learning to support customers which includes learning for armed forces leavers. The learning provides an overview of armed forces leavers and assists colleagues in understanding what help is available to them, their spouse/partner when resettling into civilian life.
DWP Work Coaches receive comprehensive learning to support vulnerable customers. Their learning journey includes a module on armed forces leavers.