Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether Jobcentre Plus staff receive training on trauma-informed approaches when working with refugees and asylum seekers.

The DWP launched introductory trauma informed learning in Summer 2025, following a successful pilot across 23/24; supporting staff to respond to experiences of adversity and trauma including that experienced by refugees and asylum seekers. The learning is further embedded through bespoke products and wider initiatives.

This is part of a comprehensive training package designed to equip staff with the skills to provide high-quality, inclusive customer service to all claimants and tailor support to individual needs.

The Department remains committed to continually reviewing and improving training to meet the diverse requirements of customers.