Asked by: Michael Shanks (Labour - Rutherglen and Hamilton West)
Question to the HM Treasury:
To ask the Chancellor of the Exchequer, what steps he is taking to ensure the adequacy of response times for ministerial correspondence.
Answered by Gareth Davies - Exchequer Secretary (HM Treasury)
The Government attaches great importance to the effective and timely handling of correspondence. Ministers and officials are committed to providing the highest level of service. The Cabinet Office publishes correspondence performance data on GOV.UK on a regular basis, detailing departmental performance in handling correspondence.
Found: has rejected a recommendation from the Commons International Development Committee ( PDF) that the Treasury
Report May. 15 2024
Committee: Parliamentary Works Estimates Commission CommitteeFound: Grant: Main Estimate for 2024–25: Comments from the Parliamentary Works Estimates Commission and the Treasury
May. 15 2024
Source Page: Evaluation Registry FAQsFound: This requirement was announced by the Minister for the Cabinet Office and Chief Secretary to the Treasury
Found: customer service had reached an all-time low and that HMRC had not been given the resources from HM Treasury
Found: In addition, HMRC received 22 million items of correspondence (2021-22: 19 million), and 38 million
Report May. 15 2024
Committee: Public Accounts CommitteeFound: Contacts All correspondence should be addressed to the Clerk of the Committee of Public Accounts, House
Asked by: Marsha De Cordova (Labour - Battersea)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what the average time is between pre-action correspondence relating to his Department being (a) received by the Treasury Solicitor and (b) responded to in the latest period for which data is available.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Department responds to a range of correspondence badged by the sender as “pre-action”, sent into a variety of offices across DWP. These are handled on a case-by-case basis. It does not currently collect data that can answer the question asked, and nor is there a requirement for it to do so.
Asked by: Marsha De Cordova (Labour - Battersea)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many pieces of pre-action correspondence relating to his Department have been (a) received by the Treasury Solicitor and (b) responded to since 1 January 2024.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The Department responds to a range of correspondence badged by the sender as “pre-action”, sent into a variety of offices across DWP. These are handled on a case-by-case basis. It does not currently collect data that can answer the question asked, and nor is there a requirement for it to do so.
Asked by: Marsha De Cordova (Labour - Battersea)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, for what reason the address to which to submit pre-action correspondence to his Department changed from DWP Legal Advisers to the Treasury Solicitor in January 2024.
Answered by Paul Maynard - Parliamentary Under-Secretary (Department for Work and Pensions)
The relevant pre-action protocol continues to require, as it did before 1st January 2024, that pre-action correspondence be sent to the place where the decision was made, i.e. to the address on the letter notifying the decision. Once a claim is issued, service should be on the Treasury Solicitor.