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Written Question
Personal Independence Payment: Carers
Wednesday 15th May 2024

Asked by: Caroline Lucas (Green Party - Brighton, Pavilion)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many unpaid carers receiving Carer’s Allowance are in receipt of Personal Independence Payment.

Answered by Mims Davies - Shadow Minister for Women and Equalities

The latest readily available statistics from November 2023 show 145,156 unpaid carers were claiming Carer’s Allowance in England and Wales were also receiving Personal Independence Payment. This data is available on Stat X-plore here.

These statistics show 486,123 people in receipt of Carer’s Allowance in England and Wales were caring for someone in receipt of a Personal Independence Payment, which was 54% of the Carer’s Allowance in receipt caseload.

Please note that the data supplied is derived from unpublished management information, which was collected for internal Departmental use only, and have not been quality assured to National Statistics or Official Statistics publication standard. They should therefore be treated with caution.  


Departmental Publication (News and Communications)
Department for Work and Pensions

Apr. 29 2024

Source Page: Disability Benefits system to be overhauled as consultation launched on Personal Independence Payment
Document: Disability Benefits system to be overhauled as consultation launched on Personal Independence Payment (webpage)

Found: Disability Benefits system to be overhauled as consultation launched on Personal Independence Payment


Written Question
Personal Independence Payment: Cost of Living
Monday 14th October 2024

Asked by: Marsha De Cordova (Labour - Battersea)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment she has made of the adequacy of Personal Independence Payments at supporting disabled claimants with the additional costs of disability.

Answered by Stephen Timms - Minister of State (Department for Work and Pensions)

Personal Independence Payment (PIP) provides a contribution to the extra costs that may arise from a disability or health condition. There is no objective way of deciding what an adequate level of PIP should be, as everyone has different requirements reflecting their own circumstances and priorities.

DWP pays close attention to the evidence base on the extra costs faced by disabled people; including academic research, analysis by Scope, and DWP’s own commissioned research on the Uses of Health and Disability Benefits from 2019. In order to understand more, DWP is now undertaking a new a survey of Personal Independence Payment customers to understand more about their disability related needs. This project has an advisory group of experts including representatives of the disability charity Scope and academic experts.

PIP is a non-contributory, non-means-tested, additional cost benefit and can be worth over £9,500 a year, tax free. Individuals can choose how to use the benefit, in the light of their individual needs and preferences. The benefit can also be paid in addition to any other financial or practical support someone may be entitled to such as Universal Credit, Employment and Support Allowance, NHS services, free prescriptions, help with travel costs to appointments or the Blue Badge scheme. The benefits have been consistently uprated in line with inflation since they were introduced and were, like other benefits, increased by 6.7% from 8 April 2024.


Written Question
Personal Independence Payment
Monday 14th October 2024

Asked by: Melanie Onn (Labour - Great Grimsby and Cleethorpes)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what recent assessment she has made of the adequacy of preparations made by Maximus for processing Personal Independence Payment claims.

Answered by Stephen Timms - Minister of State (Department for Work and Pensions)

Under the Functional Assessment Service (FAS) contracts which went live on 9 September 2024, assessment suppliers will deliver the Health Assessment Advisory Service on behalf of the department. These FAS contracts are central to the improvements we are making to health assessments.

Individuals now only need to deal with one supplier for the assessment of their health condition or disability, providing a simpler and more straightforward service. Each supplier including Maximus, will be held accountable to the same service delivery performance standards set by the department. Over the longer term, this will enable us to introduce a new integrated Health Assessment Service, which is being developed and built by the DWP Health Transformation Programme.

The department conducted an open and transparent procurement under the Public Contract Regulations in line with Government policies and considered the quality of assessments, the experience for individuals, as well as the value for money offered by each of the bids.


Written Question
Personal Independence Payment
Monday 14th October 2024

Asked by: Manuela Perteghella (Liberal Democrat - Stratford-on-Avon)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether she has made an assessment of the potential impact of the PIP review process on (a) vulnerable and (b) disabled claimants.

Answered by Stephen Timms - Minister of State (Department for Work and Pensions)

Regular reviews are a key feature of Personal Independence Payment (PIP) and ensure that payments accurately match the current needs of claimants. Awards can be paid at one of eight rates dependent on the claimants needs. Award durations are based on the likelihood of claimant’s needs changing.

Award durations can vary from nine months to an on-going award. Guidance ensures that those claimants on the highest level of support whose needs will not improve receive an ongoing award of PIP with a light touch review at the 10-year point.

We understand that assessments can be stressful for some claimants which is why reviews are carried out without the need for the claimant to attend an assessment where sufficient and robust evidence is provided. Where an assessment is required, our Assessment Providers will choose the most appropriate method such as a phone, video or in-person assessment.


Written Question
Personal Independence Payment
Wednesday 15th May 2024

Asked by: Baroness Ritchie of Downpatrick (Labour - Life peer)

Question to the Department for Work and Pensions:

To ask His Majesty's Government what steps they plan to take to ensure that people are safeguarded from serious harm as a result of the new policies currently under consultation in relation to Personal Independence Payments.

Answered by Viscount Younger of Leckie - Shadow Minister (Work and Pensions)

The purpose of the consultation is to open a conversation on Personal Independence Payment. The consultation is guided by three priorities: providing the right support to the people who need it most; targeting our resources most effectively; and supporting disabled people and people with long-term health conditions to live independently and reach their full potential. As we develop any proposals, we will carefully consider the impacts of any potential changes.

We recognise that as a Department we come into contact with some claimants who are potentially very vulnerable. We have a range of policies and procedures in place to help those individuals with difficult personal circumstances and/or life events to access benefits and use our services and will continue to provide this support should any changes be taken forward as a result of the consultation.


Written Question
Personal Independence Payment
Tuesday 7th May 2024

Asked by: Drew Hendry (Scottish National Party - Inverness, Nairn, Badenoch and Strathspey)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the potential impact of Personal Independence Payments on trends in the number of claimants (a) in and (b) seeking employment.

Answered by Mims Davies - Shadow Minister for Women and Equalities

On the number and proportion of PIP claimants in employment, I refer the honourable member to the answer given on the 2nd of May to PQ 24056.

The Department has made no assessment of the potential impact of Personal Independence Payments on trends in the number of claimants (a) in and (b) seeking employment.

Personal Independence Payment (PIP) is designed to help with the extra costs arising from long-term ill health and disability, and is paid regardless of income and irrespective of whether someone is in work. PIP can also be paid in addition to other benefits the individual may receive, for example Universal Credit or Employment and Support Allowance, and can provide a passport to additional support through premiums or additional amounts.


Written Question
Personal Independence Payment
Wednesday 15th May 2024

Asked by: Marsha De Cordova (Labour - Battersea)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps his Department is taking to help ensure accurate understanding among (a) claimants and (b) benefits advisers of Personal Independence Payment in relation to being a benefit linked with the extra costs of disability not employment status.

Answered by Mims Davies - Shadow Minister for Women and Equalities

DWP raise awareness and understanding of Personal Independence Payment (PIP), for those who may be entitled, using a variety of methods:

Comprehensive information is provided on Gov.UK, and it is made clear that you can claim PIP even if you’re working, have savings or are getting most other benefits.

Meetings take place with various Disability Groups and external stakeholders where PIP is often a topic for discussion. Any presentations or Q&A sessions make it clear that PIP is there to support anyone who may be impacted by a disability or health condition and is not restricted by employment status.

We have also produced a series of useful video guides on PIP, hosted on YouTube. Links to the videos can also be accessed via Gov.UK.

The department has taken steps to raise awareness of PIP amongst Work Coaches, who frequently interact with claimants who have health conditions and disabilities. As part of their routine induction and training Work Coaches are provided with an overview of PIP. They are encouraged to signpost potential applicants to information on Gov.UK rather than discuss eligibility criteria.

For DWP colleagues working on other benefits the approach is the same. If anyone enquires about PIP they are signposted to information on Gov.UK.


Written Question
Personal Independence Payment
Monday 14th October 2024

Asked by: Alex Easton (Independent - North Down)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, with reference to the consultation entitled Modernising support for independent living: the health and disability green paper, published on 29 April 2024, what her policy is on the use of (a) cash payments and (b) vouchers to people in receipt of the Personal Independence Payment; and if she will make an assessment of the potential impact of replacing cash payments with vouchers on disabled people.

Answered by Stephen Timms - Minister of State (Department for Work and Pensions)

The consultation entitled Modernising Support for Independent Living: the health and disability green paper ran for 12 weeks and closed on Monday 22 July. We received over 16,000 responses, demonstrating the depth of feeling about this important policy area. The consultation explored a range of policy proposals developed by the previous Government, including options for alternatives to cash support.

We will be considering our own plans for social security in due course. As we develop proposals, we will consider the potential impacts of reform on disabled people. This government is committed to championing the rights of disabled people and people with health conditions, and to the principle of working with disabled people so that their views and voices are at the heart of all that we do.


Written Question
Personal Independence Payment
Wednesday 1st May 2024

Asked by: Angela Eagle (Labour - Wallasey)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what percentage of new Personal Independence Payment claims have been completed within the planned processing timescales by (a) nation and (b) region in each year since 2013.

Answered by Paul Maynard

Table 1 - Percentage of new claims that have been completed within the planned processing timescales by benefit.

2016-17

2017-18

2018-19

2019-20

2020-21

2021-22

2022-23

2023-24

Jobseekers Allowance

88.6%

86.8%

80.6%

53.1%

82.5%

87.1%

67.8%

58.7%

Employment and Support Allowance

84.6%

85.3%

73.3%

96.1%

70.9%

42.5%

47.4%

39.5%

State Pension

87.9%

73.7%

86.8%

86.7%

76.2%

45.6%

72.0%

96.2%

Pension Credit

71.0%

55.2%

53.4%

44.8%

88.2%

74.3%

45.7%

77.7%

Disability Living Allowance (child)

96.8%

96.5%

96.2%

91.3%

92.1%

35.6%

4.6%

3.5%

Personal Independence Payment

85.1%

77.2%

72.3%

40.4%

23.0%

6.8%

38.4%

51.7%

Child Maintenance Service

82.8%

87.4%

88.3%

91.6%

84.3%

84.3%

79.4%

79.6%

Universal Credit

80.4%

85.2%

90.9%

85.7%

84.4%

TBC

Comments to note:

  • Data has been provided for the years 2016-17 to 2023-24 (UC 2018-19 to 2023-24). Previous years requested are not retained centrally and the breakdown by nation and region for services except UC would only be available at a disproportionate cost.

  • In the spirit of answering the question we have provided table 1 above.

Service Performance Context:

Jobseekers Allowance

  • From the start of the pandemic until April 2021, JSA claims were subject to easements that meant face-to-face appointment was removed. In April 2021, Claimant Commitments and regular face to face engagement requirements were reintroduced.

Employment and Support Allowance

  • ESA 2019-20 to 2023-24, the new claim process for New Style Employment and Support Allowance (NSESA) changed. In April 2020 a digital claim was introduced during Covid. Prior to this, as part of the new claim process, a period up to 10 days at beginning was never measured. With the re-designed process all time is included, so it is not possible to make a like-for-like comparison with the new claim process before April 2020.

State Pension

  • Performance was severely impacted due to the need to repivot resource to other areas, such as Universal Credit, during the global pandemic. In 2021/22, resource was re-deployed to work through the backlogs. Investment in digital services in this area has also aided recovery leading to significant performance improvements in 2023/24.

Pension Credit

  • 2019/20 was impacted by substantial spikes in claims following the BBC decision to remove free TV licences. Uptake in Pension Credit has been encouraged through campaigns and again led to unprecedented claims being received when entitlement was linked to additional Cost of Living payments. This created backlogs and impacted payment timeliness as these were recovered.

Disability Living Allowance (Child)

  • Disability Living Allowance ceased in 2013 and is no longer an active benefit, it was replaced by Personal Independence Payment. Disability Living Allowance for Children continues to accept new claims and as such we have responded in respect of this benefit.
  • Demand for Child DLA has increased in recent years and is significantly higher than pre-pandemic volumes.
  • During 2020-21 we deferred case renewal activity to focus on processing new claims. Since then the service has had to service both high new claims volumes and the deferred renewal work which has led to longer processing times.
  • We have increased the numbers of staff working on Child DLA to respond to increase new claims volumes, and clear cases in date order to ensure fair customer service.

Personal Independence Payment

  • PIP performance represents a significant recovery compared to prior periods and the lowest average journey time recorded since 2018 (see published statistics)
  • PIP New Claims demand is significantly higher than pre-Covid levels, despite the devolution of Scottish claims during this period.

Child Maintenance Service

  • Child Maintenance Service application volumes have been sharply increasing with CMS receiving more than 50% more in 2023/24 than in 2021/22. This dip in performance over this time can largely be explained by this. More recently, the removal of the Application fee has also resulted in higher volumes.

Universal Credit

  • Data has been provided for the years 2018-19 to 2023-24. Detailed data by local areas is available via Stat Xplore within the Universal Credit Published Statistics (Universal Credit statistics - GOV.UK (www.gov.uk)). Previous years requested are not retained centrally or published and the breakdown by nation and region would only be available at a disproportionate cost.

  • The 2023-24 figures for UC are not available until May as per the Statistics Release schedule.

  • Planned timescales for all benefits are listed in table 2 below.

Table 2: Planned Timescales for new claims (current methodology)

Jobseekers Allowance

Within 10 working days

Employment and Support Allowance

Within 10 working days

State Pension

Within 20 working days of State Pension entitlement date or 20 working days of Initial date of claim if claiming after entitlement has started.

Pension Credit

Within 50 working days

Disability Living Allowance (Child)

Within 40 working days

Personal Independence Payment

Within 75 working days

Child Maintenance Service

Payment within 12 weeks

Universal Credit

% Full Payment 1st Assessment Period

Notes: The planned timescales detailed above relate to those used for the 23/24 financial year. The timescales and methodologies to calculate them have changed over time to reflect new processes, technology and demands on our services.