Asked by: Steve McCabe (Labour - Birmingham, Selly Oak)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what assessment he has made of the potential merits of employing an Armed Forces Champion at every Jobcentre.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
As part of the Armed Forces Covenant the Department for Work and Pensions (DWP) has initiatives which help current and former Armed Forces personnel and their families. This includes the role of the Armed Forces Champion in every Jobcentre Plus District, who provide specialist support to members of the Armed Forces community and build Work Coach capability in our Jobcentres. Armed Forces Champions develop and maintain joint working relationships, provide specialist support to all Jobcentre staff and act as the first point of contact in communities for organisations and services.
Although there is no specific assessment carried out, the Department regularly evaluates the role to ensure we deliver the best service possible and we have had, and continue to receive positive feedback from customers and external stakeholders regarding their experience of working with Armed Forces Champions.
Asked by: Tahir Ali (Labour - Birmingham, Hall Green)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps his Department has taken to support unemployed people in Birmingham with (a) skills training and (b) financial management.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
In Birmingham, our local Jobcentre Plus partnership teams are working directly with colleges and training providers to ensure claimants have access to the right skills support. Our successful Sector Based Work Academy Programmes (SWAPs) have seen almost three hundred customers in Sparkhill take up this support in the last year. This provision includes pre-employment training, work experience and a guaranteed job interview across a variety of sectors, with further SWAPs available with employers such as HS2, Compass Group, Air Scaffolding, Weatherspoon’s, and Jet 2.
In the Hall Green constituency, we have recently supported customers into jobs in the hospitality sector through English for Speakers of Other Languages (ESOL) provision based at Sparkhill Jobcentre. Customers have also taken up non-teaching roles within local schools through the skills training we have set up with Pineapple Recruitment, and Sparkhill Jobcentre staff work closely with Joseph Chamberlain College to support claimants move into self-employment.
We are committed to ensuring that all staff can identify and signpost customers to the financial support they require. Across all our Jobcentres in Birmingham, Work Coaches have regular conversations with customers about the Flexible Support Fund (FSF) and how this can help to remove barriers to work, such as support with childcare costs.
The ‘Move In Move On’ programme helps customers in supported accommodation to move into work via a partnership with the Salvation Army. This programme offers financial education, tenancy skills and employability. We also work with The Money House which offers a financial education course to support 16–25-year-olds with banking, budgeting, and spending habits to support in reducing youth homelessness.
To help facilitate signposting discussions with customers, staff have access to a database of national and local support information, the District Provision Tool, which ensures that customers can access tailored support where required.
Asked by: Steve McCabe (Labour - Birmingham, Selly Oak)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 20 March 2024 to Question 18350 on Jobcentres: Armed Forces, how many veterans were supported into employment by Armed Forces Champions in the 2022-23 financial year.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
The information requested is not readily available and to provide it would incur disproportionate cost.
As part of the Armed Forces Covenant the Department for Work and Pensions (DWP) has initiatives which help current and former Armed Forces personnel and their families. This includes the role of the Armed Forces Champion in every Jobcentre Plus District, who provide specialist support to members of the Armed Forces community and build Work Coach capability in our Jobcentres. Armed Forces Champions develop and maintain joint working relationships, provide specialist support to all Jobcentre staff and act as the first point of contact in communities for organisations and services.
Asked by: Steve McCabe (Labour - Birmingham, Selly Oak)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 20 March 2024 to Question 18350 on Jobcentres: Armed Forces, how many veterans have been supported into employment by Armed Forces Champions in 2024.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
The information requested is not readily available and to provide it would incur disproportionate cost.
As part of the Armed Forces Covenant the Department for Work and Pensions (DWP) has initiatives which help current and former Armed Forces personnel and their families. This includes the role of the Armed Forces Champion in every Jobcentre Plus District, who provide specialist support to members of the Armed Forces community and build Work Coach capability in our Jobcentres. Armed Forces Champions develop and maintain joint working relationships, provide specialist support to all Jobcentre staff and act as the first point of contact in communities for organisations and services.
Written Evidence May. 01 2024
Inquiry: Devolution of employment supportFound: Plus or organisations with reach into groups that Jobcentre Plus has less routine contact with)
Asked by: Steve McCabe (Labour - Birmingham, Selly Oak)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what metrics his Department uses to measure the impact of armed forces champions in Jobcentres.
Answered by Mims Davies - Minister of State (Department for Work and Pensions)
As part of the Armed Forces Covenant the Department for Work and Pensions (DWP) has initiatives which help current and former Armed Forces personnel and their families. This includes the role of the Armed Forces Champion in every Jobcentre Plus District, who provide specialist support to members of the Armed Forces community and build Work Coach capability in our Jobcentres. Armed Forces Champions develop and maintain joint working relationships, provide specialist support to all Jobcentre staff and act as the first point of contact in communities for organisations and services.
Although there is no specific metrics used, the Department regularly evaluates the role to ensure we deliver the best service possible and we have had, and continue to receive, positive feedback from customers and external stakeholders regarding their experience of working with Armed Forces Champions.
Written Evidence Apr. 25 2024
Inquiry: Devolution of employment supportFound: 1.To devolve employment support the role of Jobcentre Plus must be clear.
May. 23 2011
Source Page: Table showing how many calls were made to each of the customer service telephone lines administered by the Jobcentre Plus Contact Centre Directorate in March, April and week one of May 2011; and how many such calls were (a) answered and (b) lost. 4 p.Found: showing how many calls were made to each of the customer service telephone lines administered by the Jobcentre
Feb. 23 2010
Source Page: Estimating ethnic parity in Jobcentre Plus programmes: A quantitative analysis using the Work and Pensions Longitudinal Study (WPLS). 326 p.Found: Estimating ethnic parity in Jobcentre Plus programmes: A quantitative analysis using the Work and Pensions
Asked by: Catherine West (Labour - Hornsey and Wood Green)
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what steps he is taking to help support women in Hornsey and Wood Green constituency to return to work after a career break.
Answered by Jo Churchill - Minister of State (Department for Work and Pensions)
Local Jobcentre teams are supporting residents into work and helping those in work to progress to higher paid jobs. We are working with local and national employers to help fill vacancies quickly, delivering Sector-Based Work Academy Programmes (SWAPs), recruitment days, Job Fairs, and work trials, all of which can help support women to return to work after a career break.
In addition, one to one support from a Work Coach and Contracted Employment Programmes, the department also offers help with CVs and employability skills, mentoring circles for people aged 50 plus and support with childcare costs. Where a Work Coach identifies a barrier to securing or progressing in employment, they can use the Flexible Support Fund (FSF) to procure clothing, tools, digital devices, and to help with travel to work costs.
In Haringey, we are working with the Construction Youth Trust to support more women into construction roles, with referrals made by Jobcentres across the borough, and funding available to support women who want to work in this sector.
To help facilitate signposting discussions with claimants, staff have access to a database of national and local support information, the District Provision Tool as well as the new Managed Jobs and Opportunities which ensures that claimants can access tailored support where required. This includes provision aimed at women across London such as Dress for Success, a service that supports women to improve their confidence when attending interviews and Smart Works, a UK charity that provides high quality interview clothes and interview training to unemployed women.
We are also working with Transport for London and the College of North East London on their Women into Transportation and Engineering provision. This provides two weeks of pre-employment training, covering CV writing, and workplace skills, plus a Smart Works coaching and styling appointment designed to give participants the confidence to apply for the roles offered within the programme