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Deposited Papers
Department for Work and Pensions

Jul. 10 2009

Source Page: Table showing ratio of Jobseeker's Allowance claimants to Jobcentre Plus staff in Great Britain, Government Office Region, and Jobcentre Plus District - as at February 2009. 2 p.
Document: DEP2009-1956.xls (Excel)

Found: Table showing ratio of Jobseeker's Allowance claimants to Jobcentre Plus staff in Great Britain, Government

Deposited Papers
Department for Work and Pensions

Jul. 21 2009

Source Page: Table showing ratio of Jobseeker's Allowance claimants to members of Jobcentre Plus staff in the Great Britain, Government office regions, and Jobcentre Plus Districts for past 12 months. 15 p.
Document: DEP2009-2143.xls (Excel)

Found: Table showing ratio of Jobseeker's Allowance claimants to members of Jobcentre Plus staff in the Great

Deposited Papers
Department for Work and Pensions

May. 23 2011

Source Page: Table showing the average handle time (AHT) of calls made to each of the customer service telephone lines administered by the Jobcentre Plus Contact Centre Directorate for March, April and week one of May 2011; how many calls were handed over; and what proportion of outstanding inquiries received a call back from staff within three hours. 3 p.
Document: DEP2011-0856.xls (Excel)

Found: handle time (AHT) of calls made to each of the customer service telephone lines administered by the Jobcentre

Deposited Papers
Department for Work and Pensions

Jul. 17 2008

Source Page: The social fund commissioner's annual report 2007/08. 74 p.
Document: DEP2008-1966.pdf (PDF)

Found: In order to cope with a substantial increase in crisis loan demand, Jobcentre Plus diverted staff from

Deposited Papers
Department for Work and Pensions

Jul. 14 2011

Source Page: The Social Fund Commissioner’s annual report 2010/2011. 35 p.
Document: DEP2011-1230.pdf (PDF)

Found: Plus for independent reviews, the quality of decision making in Jobcentre Plus, in-year changes

Deposited Papers
Department for Work and Pensions

Mar. 27 2008

Source Page: Jobcentre Plus Business Plan 2008–2009. 20 p.
Document: DEP2008-0862.pdf (PDF)

Found: Jobcentre Plus Business Plan 2008–2009. 20 p.

Departmental Publication (News and Communications)
Department for Work and Pensions

May. 21 2024

Source Page: Nationwide campaign to build the British workforce of the future
Document: Nationwide campaign to build the British workforce of the future (webpage)

Found: to find new staff.

Deposited Papers

Feb. 04 2008

Source Page: Reward and recognition: the principles and practice of service user payment and reimbursement in health and social care. A guide for service providers, service users and carers. 44 p.
Document: DEP2008-0329.pdf (PDF)

Found: area and with local Jobcentre Plus office staff to help ensure there is understanding around the principles

Written Question
Jobcentres: Armed Forces
Tuesday 12th March 2024

Asked by: John Healey (Labour - Wentworth and Dearne)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many Armed Forces Champions are employed in Jobcentres.

Answered by Mims Davies - Minister of State (Department for Work and Pensions)

The Department’s Armed Forces Champions model is based around champions being allocated to Jobcentre Plus Districts, rather than individual Jobcentres. This means that there is at least one Armed Forces Champion role allocated to each Jobcentre Plus District supported by a Group network, with resources in the network targeted where there are geographically particularly high levels of demand.

Staff Roles

Staff in Post

ABM FTE

Armed Forces Champion Lead

10

10

Armed Forces Champions

50

40

Grand Total

60

50

Source: DWP’s internal Activity Based Model (ABM)

Notes:

  • Data is correct as of 29th February.
  • Data for Armed Forces Champion staff has been derived from the Department’s Activity Based Model (ABM).
  • Staff in post and ABM FTE (Full Time Equivalent) have been rounded to the nearest 10.
  • The number of staff that are Armed Forces Champions and Armed Forces Lead is unpublished management information, collected and intended for internal department use and has not been quality assured to National Statistics or Official Statistics standard. As the Department holds the information, we have released it.

Written Question
Veterans: Employment
Wednesday 22nd May 2024

Asked by: Steve McCabe (Labour - Birmingham, Selly Oak)

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, if he will make an assessment of the potential merits of increasing the level of employment support available to veterans in Job Centres.

Answered by Mims Davies - Minister of State (Department for Work and Pensions)

Our Jobcentre teams are supporting people back into employment and helping those in work to progress. We are working with local and national employers to help fill vacancies quickly, delivering recruitment days, job fairs, and work trials and more intensive employment programmes.

Specifically on veterans, DWP takes its responsibilities under the Armed Forces Covenant very seriously. Veterans who need help from the department in finding work receive support from their Work Coach, who are trained to provide tailored and personalised support to claimants dependant on their individual circumstances. For those who need specialist support, we have a network of Armed Forces Champions in every Jobcentre Plus District, providing specialist support to members of the Armed Forces community. Armed Forces Champions develop and maintain joint working relationships, provide specialist support to all Jobcentre staff and act as the first point of contact in communities for organisations and services.

Although there has been no specific assessment conducted, the Department monitors the support delivered through our Jobcentre network to ensure we offer the best service possible, and we have had and continue to receive positive feedback from customers and external stakeholders regarding their experience of working with Armed Forces Champions.