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Deposited Papers
Department for Work and Pensions

Jul. 10 2009

Source Page: Table showing ratio of Jobseeker's Allowance claimants to Jobcentre Plus staff in Great Britain, Government Office Region, and Jobcentre Plus District - as at February 2009. 2 p.
Document: DEP2009-1956.xls (Excel)

Found: Table showing ratio of Jobseeker's Allowance claimants to Jobcentre Plus staff in Great Britain, Government

Deposited Papers
Department for Work and Pensions

Jul. 21 2009

Source Page: Table showing ratio of Jobseeker's Allowance claimants to members of Jobcentre Plus staff in the Great Britain, Government office regions, and Jobcentre Plus Districts for past 12 months. 15 p.
Document: DEP2009-2143.xls (Excel)

Found: Table showing ratio of Jobseeker's Allowance claimants to members of Jobcentre Plus staff in the Great

Deposited Papers
Department for Work and Pensions

May. 23 2011

Source Page: Table showing the average handle time (AHT) of calls made to each of the customer service telephone lines administered by the Jobcentre Plus Contact Centre Directorate for March, April and week one of May 2011; how many calls were handed over; and what proportion of outstanding inquiries received a call back from staff within three hours. 3 p.
Document: DEP2011-0856.xls (Excel)

Found: handle time (AHT) of calls made to each of the customer service telephone lines administered by the Jobcentre

Deposited Papers
Department for Work and Pensions

Jul. 17 2008

Source Page: The social fund commissioner's annual report 2007/08. 74 p.
Document: DEP2008-1966.pdf (PDF)

Found: In order to cope with a substantial increase in crisis loan demand, Jobcentre Plus diverted staff from

Deposited Papers
Department for Work and Pensions

Jul. 14 2011

Source Page: The Social Fund Commissioner’s annual report 2010/2011. 35 p.
Document: DEP2011-1230.pdf (PDF)

Found: Plus for independent reviews, the quality of decision making in Jobcentre Plus, in-year changes

Select Committee
UNISON
 RJ0077 - Get Britain Working: Reforming Jobcentres

Written Evidence Mar. 26 2025

Inquiry: Get Britain Working – Reforming Jobcentres
Inquiry Status: Closed
Committee: Work and Pensions Committee (Department: Department for Work and Pensions)

Found: The merging of the services Many might assume that Jobcentre Plus is a central hub for professional career

Select Committee
Centrepoint
 RJ0051 - Get Britain Working: Reforming Jobcentres

Written Evidence Mar. 26 2025

Inquiry: Get Britain Working – Reforming Jobcentres
Inquiry Status: Closed
Committee: Work and Pensions Committee (Department: Department for Work and Pensions)

Found: Plus. - The current Jobcentre Plus system is not consistently effective in supporting homeless young

Select Committee
London Borough of Camden
 RJ0075 - Get Britain Working: Reforming Jobcentres

Written Evidence Mar. 20 2025

Inquiry: Get Britain Working – Reforming Jobcentres
Inquiry Status: Closed
Committee: Work and Pensions Committee (Department: Department for Work and Pensions)

Found: Trust survey found that a majority of young women using Jobcentre Plus described their experiences as

Deposited Papers
Department for Work and Pensions

Mar. 27 2008

Source Page: Jobcentre Plus Business Plan 2008–2009. 20 p.
Document: DEP2008-0862.pdf (PDF)

Found: Plus – working towards 2011 16 Departmental Strategic Objectives 18 Accessing Jobcentre Plus services

Select Committee
Career Development Policy Group
 RJ0070 - Get Britain Working: Reforming Jobcentres

Written Evidence Mar. 20 2025

Inquiry: Get Britain Working – Reforming Jobcentres
Inquiry Status: Closed
Committee: Work and Pensions Committee (Department: Department for Work and Pensions)

Found: The reform of Jobcentre Plus and the creation of a new Jobs and Careers Service offers a key opportunity