Found: o Additional training to increase Jobcentre Plus staff awareness of homelessness and improve their ability

Found: JCP should review the number of Disability Employment Advisors (DEAs) and the support that Jobcentre Plus staff

Found: their current UC support inadequate.5 For example, a Homeless Link report suggested that Jobcentre Plus staff

Found: viable, the relational model of practice should be embedded in the professional practice of Jobcentre Plus staff

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment she has made of the potential merits of introducing sight loss training for (a) Access to Work advisors and (b) Jobcentre Plus staff.

Answered by Andrew Western - Parliamentary Under-Secretary (Department for Work and Pensions)

As part of staff on-boarding and induction into DWP, staff complete learning for customers with sight loss. The learning provides the definition of disability under the Equality Act 2010, and an overview of the support available to customers including the challenges that individuals with sight loss may face.

Work coaches in Jobcentres also have a point of needs learning products, allowing them to support blind and visually impaired customers.

Access to Work support workers undergo learning which provides details of the funding that is available to support customers with sight loss. This includes the funding of lenses, colour tests and tinted glasses for health conditions, such as Irlens Syndrome (not for general sight loss) when a prescription is given from an optometrist for corrective vision.

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether any redress mechanisms are available for claimants who were misadvised by Jobcentre Plus staff to claim Universal Credit before their official migration date and consequently lost entitlement to transitional protection.

Answered by Stephen Timms - Minister of State (Department for Work and Pensions)

Customers who are unhappy with the service provided by DWP can contact us by phone, in person or in writing. Universal Credit claimants can also use their journal.

Complaints procedure - Department for Work and Pensions - GOV.UK

Found: Jobcentre Plus staff thought the programme was overall able to bring participants closer to the labour

Found: immediate and same- day referrals and ensures good communication between Working Wales and Jobcentre Plus staff

Found: benefit claimants contacting Jobcentres, there was a temporary pause in 70 referrals, as Jobcentre Plus staff

Found:  An online survey was conducted in May 2018 with Jobcentre Plus staff with some involvement with

Found: The efforts made to engage on the ground were appreciated, notably amongst Jobcentre Plus staff where

Found: labour market information both local and national on-line, excellent networking with local Jobcentre Plus staff

Found: (Young woman with ASD) 4.23 Sometimes, the label of autism meant that Jobcentre Plus staff did not

Found: ongoing support, information and advice to individuals as well as working with employers and Jobcentre Plus staff

Found: mutual understanding of the aims and objectives of the pilots, particularly amongst frontline Jobcentre Plus staff

Found: disadvantage them in securing support or place an additional burden upon Careers Wales and JobCentre Plus staff

Found: service, closer prospective alignment with public employment services poses new challenges for Jobcentre Plus staff

Found: • Job Seekers: Qualitative interviews with project officers and Jobcentre Plus staff in case study

Found: lv The Home Office report comments (p. 13) that Jobcentre Plus staff do not have the expertise to advise