Question to the Department for Business and Trade:

To ask His Majesty's Government what assessment they have made of delays in Royal Mail deliveries on the delivery of medicines.

It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide how to use its powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification.

Ofcom is currently investigating whether Royal Mail failed to meet its quality-of-service performance targets for 2022-23.

Royal Mail delivers medicines on behalf of a number of organisations, including the NHS. However, the Government does not have a role in Royal Mail’s contractual arrangements with its customers, including delivery of medication and the delivery services used.