Written Questions are submitted by MPs or Lords to receive information from a Department.
|25 Jul 2018, 9:10 a.m.||Local Government: Telephone Services||Lord Kennedy of Southwark|
To ask Her Majesty's Government what assessment they have made of local authorities using 0845 numbers to deliver services; and what action, if any, they plan to take to encourage them to use cheaper alternatives.
Answer (Lord Bourne of Aberystwyth)
The use of 0845 numbers for customer services was made illegal in 2014. The Department expects that local authorities are fully compliant with the law and has therefore made no assessment of local authorities using 0845 numbers in the delivery of services.