Question to the HM Treasury:

To ask Her Majesty’s Government, given the importance they place on the public's access to information, what formula they use to gauge the number of officials they need to have on duty at the main inquiry points of (1) HM Revenue and Customs, (2) the Home Office, (3) the Ministry of Justice, (4) the Department for Work and Pensions, and (5) the Department for Business, Innovation and Skills, to ensure that a call gets individual attention within (a) five, (b) 10 , and (c) 20 minutes.

The information requested is not held centrally.

Detailed information on the staffing and performance of individual Government Departments is contained in their Annual Report and Accounts, copies of which are available in the Library of the House.