Question to the Department for Environment, Food and Rural Affairs:

To ask Her Majesty’s Government what assessment they have made of whether Ofwat is adequately protecting customer data by ensuring that access to water meter data is compliant with regulations and best practice regarding access to personal data.

Water companies must comply with the Data Protection Act 1988 in all aspects of their businesses, including handling data from meters.

Water UK, through its Revenue Metering Network, provides the opportunity for companies to share best practice and expertise on different approaches to metering. Each water company is responsible for ensuring that its approach is compliant with all legal and regulatory requirements.