Question to the Ministry of Housing, Communities and Local Government:

To ask His Majesty's Government what plans they have to ensure that all parking facilities and essential public services, including (1) medical appointments, (2) council enquiries, (3) service payments, and (4) registrations, are always available to those who do not have internet access, Wi-Fi connection or smartphones.

The Secretary of State recently wrote to all local authorities in England setting out his expectations that parking services for which councils are responsible for remain accessible. For example, it would not seem appropriate for parking on a high street to be solely available for those who have access to a mobile phone. Nor would it appear sensible for local authorities to phase out paper-based parking options such as 'scratch cards' if the only available replacement is an entirely digital option.

All local authorities have statutory duties to ensure that they do not discriminate in their decision making against older people or those with vulnerabilities. Cash remains legal tender and it will continue to be used by people who favour its accessibility and ease. Local authorities should ensure that there are alternative provisions for parking payments available so that no part of society is digitally excluded.

A copy of the letter is available on gov.uk

Questions about medical appointments should be directed to the Department of Health and Social Care. Responsibility for local government is devolved in Scotland, Wales and Northern Ireland, but officials in this department will engage counterparts on these matters.