Question to the HM Treasury:

To ask Her Majesty's Government what assessment they have made of the quality of service provided to politically exposed persons by HM Revenue and Customs; and in particular of its responsiveness to telephone calls from such persons.

HMRC constantly reviews the quality of the service provided to this helpline in real time, with resources redeployed when necessary.

Currently, the part of HMRC that deals with politically exposed customers has a service response rate of almost 50 per cent faster than the national average.

In the week ending 20 March 2022, less than 2 per cent of calls to this line were abandoned and/or received busy messages.