Care Quality Commission: Complaints
(asked on 15th March 2022) - View Source
Question to the Department of Health and Social Care:
To ask Her Majesty's Government what plans they have, if any, to grant the Care Quality Commission the authority to investigate individual complaints.
This question was answered on 1st April 2022
We have no plans to do so. The Local Government and Social Care Ombudsman investigates individual complaints about adult social care services, whereas the Care Quality Commission monitors, inspects and regulates health and care services to ensure they meet standards of quality and safety. While independent, the two organisations share information where appropriate.