Question to the Department for Science, Innovation & Technology:

To ask His Majesty's Government what assessment they have made of the finding of the report Computer Says No by the New Britain Project that Britons spend 1.52 billion hours a year dealing with personal administration; and what impact this issue has on overall productivity.

The Government is aware of the claim made in Computer Says No by the New Britain Project that Britons lose 1.52 billion hours annually to personal administration. This figure is derived by extrapolating an average minutes per week per adult across the UK adult population.

The Government recognises the importance of reducing the 'time tax' on individuals. As outlined in A blueprint for modern digital government (CP 1252, January 2025), the Government is developing a new methodology to measure this burden and is committed to reducing it as part of its digital reform programme, to support productivity and improve service delivery.