Question to the Department for Transport:

To ask His Majesty's Government what assessment they have made of the report published by the Association of British Commuters on 7 March which found that Great Western Rail cut ticket office staffing by 344 hours each week across 39 stations between 2022 and 2024.

Any changes to ticket office opening hours in relation to regulated stations covered by Schedule 17 of the Ticketing and Settlement Agreement must be made following the Ticketing and Settlement Agreement process and Secretary of State guidance. Ticket office changes made by Great Western Railway in 2022 followed that process and guidance.