South Eastern Trains: Ticket Offices

(asked on 1st April 2025) - View Source

Question to the Department for Transport:

To ask His Majesty's Government what assessment they have made of the impact on people with disabilities of the plans of South Eastern Trains to cut ticket office hours by an estimated 555 hours each week across 14 stations, according to the Association of British Commuters.


Answered by
Lord Hendy of Richmond Hill Portrait
Lord Hendy of Richmond Hill
Minister of State (Department for Transport)
This question was answered on 10th April 2025

Ensuring accessibility for all passengers is at the heart of our passenger-focussed approach. Southeastern Trains (SET) is seeking to implement changes to ticket office opening hours at 14 of its stations. We are aware that SET’s proposals include mitigations to ensure staff would continue to be available to support passengers.

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