Social Security Benefits: Disability

(asked on 7th February 2025) - View Source

Question to the Department for Work and Pensions:

To ask His Majesty's Government what were the percentages of successful claimants for (1) Personal Independence Payments, and (2) the Work Capability Assessment, in the (a) 2021–22, (b) 2022–23, and (c) 2023–24, financial years, by assessment modality such as face-to-face, telephone, video, and paper-based.


Answered by
Baroness Sherlock Portrait
Baroness Sherlock
Minister of State (Department for Work and Pensions)
This question was answered on 21st February 2025

The percentage of successful claims for Personal Independence Payment at initial decision by financial year and assessment channel is provided in the table below:

Assessment Channel

2021/22

2022/23

2023/24

Face to Face Assessment

45%

42%

44%

Paper Based Assessment

85%

85%

88%

Telephone Assessment

44%

46%

49%

Video Assessment

54%

44%

47%

1 The data provided does not include Scottish claimants.

2 The percentage of ‘successful claimants’ is calculated as the volume of clearances awarded out of the volume of clearances which were either awarded or were disallowed post-assessment due to failing the assessment.

The percentage of claimants recommended to be successful during their Work Capability Assessment for Employment and Support Allowance and Universal Credit by financial year and assessment channel is provided below:

Assessment Channel

2021-22

2022-23

2023-24

Face to face assessment

77%

73%

74%

Paper based assessment

100%

100%

100%

Telephone assessment

71%

74%

79%

Video assessment

73%

76%

77%

1 Percentages are based on recommendations made by assessment providers for claimants undergoing ESA or Universal Credit work capability assessments. Recommendations are then considered, along with other evidence, by DWP Decision Makers when making a final decision. Outcome data is currently not available in a form that can be analysed within the cost limit.

2 We have assumed 'successful claimants' to be those recommended for the 'Support Group' or 'Work Related Activity Group' for ESA or the 'Limited capability for work and work-related activity' or 'Limited capability for work' groups for Universal Credit Health.

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