Question to the Department for Work and Pensions:

To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), how often is the provision of work coaching refreshed.

Work Coaches undertake job specific learning when they are new to role, as well as consolidation of their learning once training is completed. They are supported by Team Leaders who are responsible for assuring the quality of services through a combination of observation of interviews, feedback, coaching and appraisal.

Work Coaches continue to receive ongoing learning to ensure they are confident in providing claimants with the support they need. They also have access to guidance which is refreshed at regular intervals.