Jobcentres: Staff

(asked on 7th December 2022) - View Source

Question to the Department for Work and Pensions:

To ask His Majesty's Government, further to the Written Answer by Baroness Stedman-Scott on 7 December (HL3726), who provides this training to work coaches; and what qualifications do they have.


Answered by
Baroness Stedman-Scott Portrait
Baroness Stedman-Scott
Opposition Whip (Lords)
This question was answered on 21st December 2022

Work Coach Learning is delivered by DWP Learning Delivery Officers. Learning Delivery Officers receive a bespoke Training for Trainer event which is facilitated by experienced DWP Learning Delivery Officers. This is followed by an intensive consolidation period, peer support and a robust quality assurance process conducted by Line Managers throughout their onward delivery.

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