Question to the Cabinet Office:

To ask Her Majesty’s Government whether Government Ministers routinely acknowledge written communications from members of Parliament, including emails; and if not, why not.

Guidance on handling correspondence from Members of Parliament, Peers, MEPs and Members of devolved Administrations is available online.

The guidance states that:

'Individual departments' targets for routine correspondence from MPs should be a maximum of 20 working days. Departments should consider setting themselves more challenging targets'

The guidance adds that, when delays occur, Departments should:

'Ensure all correspondence is responded to as quickly as possible, keeping the MP informed at all times'

Departments should apply the same standards when dealing with correspondence from Peers.

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/61196/guide-handling-gov-correspondence.pdf