Question to the Department for Environment, Food and Rural Affairs:

To ask His Majesty's Government what is the current level of bad debt in the water sector and what plans they have to reduce that debt.

The occupier of a property has a legal responsibility to pay the water bill of that property. Water sector bad debt is money owed to water companies which customers are failing to pay off.

This Government expects all water companies to proactively engage with supporting their customers and to put robust support in place to help customers make payments on any outstanding debt.

Between 2019 and 2024 bad debt cost the sector £2.205 billion. Under Ofwat’s PR24 Final Determinations, companies have committed to contributing £197 million of funding to reduce the number of households in debt.