Question to the Department for Science, Innovation & Technology:

To ask His Majesty's Government what steps they are taking to raise awareness of the risks of online scams, particularly for those with limited digital skills.

This Government is committed to protecting those who are most vulnerable to online scams.

The Online Safety Act will require social media providers to take steps to safeguard their users from illegal scams and fraudulent advertising. In overseeing the framework, Ofcom must ensure that there are adequate protections for those that are most vulnerable to online harm.

The legislation also expands Ofcom’s duty to promote media literacy under the 2003 Communications Act. The regulator is now required to raise the public’s awareness of how to keep themselves and others safe online. It will need to publish a strategy for achieving this, which must be updated every three years.

In tandem, the Government is taking action to improve people’s media literacy more widely. In July 2021, we published the Online Media Literacy Strategy. This seeks to support the empowerment of internet users with the skills they need to make safe and informed choices online. Through the Strategy, the Government is funding multiple organisations to support the media literacy and critical thinking skills of vulnerable internet users.