Question to the Department for Transport:

To ask His Majesty's Government what measures they plan to take in response to the recent report by the Office of Rail and Road which showed that a quarter of stations in England had Help Points that were not working.

All Train Operators are required to regularly report on customer experience as part of their contracts, including the availability and condition of assets such as Help Points, and it is disappointing if station help points are not working.

We want to make sure passengers get the information they need when they need it, and we welcome the report and support the Office of Rail and Road’s challenge for the industry to improve.

We will continue to monitor and discuss performance with train operators, including through the targets we set for customer experience.