Veterans UK: Telephone Services

(asked on 28th April 2020) - View Source

Question to the Ministry of Defence:

To ask Her Majesty's Government why the Veterans UK Helpline has been suspended; and what assessment they have made of the impact this may have on veterans, particularly during the COVID-19 pandemic.


Answered by
Baroness Goldie Portrait
Baroness Goldie
This question was answered on 11th May 2020

The Veterans UK helpline has not been suspended. Given the COVID-19 pandemic, Veterans UK services are, as far as possible being delivered remotely.

Whilst the helpline is not able to handle telephony enquiries, the helpline contains recorded service information on key subject areas, and all veterans are still able to submit enquiries via email.

A written reply or call-back is made by Veterans UK staff and where welfare support is required, these are referred to the Veterans Welfare Service. More than 4,000 people have been helped in this way since 23 March 2020.

All planned Veterans Welfare Service and Defence Transition Services contact with clients is being maintained, and alternative methods are utilised rather than face to face visits, unless deemed absolutely essential.

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