Question to the HM Treasury:

To ask His Majesty's Government what is the (1) median, and (2) upper decile, wait time for His Majesty's Revenue and Customs to answer telephone calls.

HMRC does not report on the median or upper decile wait times for telephone calls. However, HMRC publishes data on the average speed of answer for customer calls and the percentage of calls where the customer waited more than 10 minutes.

This information can be found at the following link:

https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2023-to-2024