Question to the Department for Work and Pensions:

To ask His Majesty's Government what percentage of applications for Pension Credit have not been settled within the 50 working day timescale in the latest period for which data are available; what steps they are taking to accelerate the processing time of such applications; and what plans they have, if any, to mitigate the effects of processing delays.

The most recent information on processing times for Pension Credit was published in the DWP Annual Report and Accounts on 22nd July 2024 (https://www.gov.uk/government/publications/dwp-annual-report-and-accounts-2023-to-2024/dwp-annual-report-and-accounts-2023-to-2024-html). This shows that in 2023/24 DWP cleared 192,000 Pension Credit claims within the planned 50 working day timescale, equating to 77.7%, which meant 22.3% were not settled within the 10-week timescale.

We are deploying around 500 additional staff to manage the increase in volumes.

Please note, if a claim is made by 21 December, Pension Credit can be backdated for three months if the entitlement conditions have been met throughout that period, and if the claimant was eligible, they would also receive a Winter Fuel Payment.