Railways: Compensation

(asked on 22nd February 2024) - View Source

Question to the Department for Transport:

To ask His Majesty's Government what steps they are taking to improve the performance of train operators to reduce the amount of money being paid under the Delay Repay scheme.

Answered by
Lord Davies of Gower Portrait
Lord Davies of Gower
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 6th March 2024

The Department monitors performance on the rail network closely and holds industry to account, reviewing performance on a weekly basis and holding regular high-level meetings with both Network Rail and representatives from the train operators.

The Department has been clear that industry needs to make significant improvements to deliver the punctual, reliable services that passengers deserve and in doing so, reduce the need for passengers to claim under the Delay Repay scheme.

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