Question to the Department for Transport:

To ask His Majesty's Government whether NATS Holdings will be required to compensate airlines for the consequences of its IT failure last year.

The Government regrets the NATS operational failure and the impact this had on airlines and their customers. The Independent Review into this incident has now concluded and lessons will be learned. NATS is regulated against service targets set by the Civil Aviation Authority. There are annual incentives for NATS linked to its performance so if this falls below target levels it may incur penalties. However, NATS is not penalised for individual incidents such as the technical failure of August 2023.