Railways: Compensation

(asked on 29th January 2024) - View Source

Question to the Department for Transport:

To ask His Majesty's Government, further to the Written Answer by Lord Davies of Gower on 24 January (HL1399), whether they have access to information on the amount of money being refunded under the delay replay scheme as a result of disrupted rail services.

Answered by
Lord Davies of Gower Portrait
Lord Davies of Gower
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 12th February 2024

The Department publishes annual figures on the amount of compensation paid by train operating companies to passengers. These figures include delay compensation paid out under the Delay Repay and Traditional Charter schemes when passengers’ journeys are disrupted by delays or cancellations; and discretionary compensation that is paid following complaints of poor service, for example when toilets on the train aren’t working.

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