Question to the Department for Business, Energy and Industrial Strategy:

To ask Her Majesty’s Government what estimate they have made of the proportion of retail businesses that have designated an appropriate alternative dispute resolution (ADR) provider for their sector in accordance with the EU ADR Directive.

The Government supports the use of Alternative Dispute Resolution (ADR) to help businesses and consumers save time and money when dealing with complaints. Approved ADR is available for every consumer to trader dispute in the UK.

We have not estimated what proportion of retail businesses have a designated ADR provider as it is open to the retailer to choose a different ADR provider with the necessary skills and experience to deal with a particular dispute.

The Chartered Trading Standards Institute acts as the lead competent authority and has held working groups and individual meetings with the other competent authorities to ensure consistency of approach.