Immigration Controls: Heathrow Airport
(asked on 12th September 2016) - View Source
Question to the Home Office:
To ask Her Majesty’s Government what is the target length of time for Border Force to process (1) non-European Economic Area passengers, and (2) European Union passengers, at each terminal in Heathrow; and how often that target has been missed in the past six months.
Answered by
Baroness Williams of Trafford
Captain of the Honourable Corps of Gentlemen-at-Arms (HM Household) (Chief Whip, House of Lords)
The service level agreement for passengers arriving at Heathrow for Non-EEA nationals is 95% of queue measures to be less than 45 minutes and for EU/EEA nationals this is 95% of queue measures to be less than 25 minutes.
The data on the Border Force performance against the targets at Heathrow can be found at:
www.heathrow.com/company/company-news-and-information/performance/airport-operations/border-force