Railways: Surveys

(asked on 18th January 2024) - View Source

Question to the Department for Transport:

To ask His Majesty's Government whether they intend to resume publication of the National Rail Passenger Satisfaction Survey which was discontinued during the COVID-19 pandemic.

Answered by
Lord Davies of Gower Portrait
Lord Davies of Gower
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 30th January 2024

The Department for Transport are working closely with Transport Focus and other bodies within the industry to develop cost effective proposals for improving understanding of customer satisfaction across the rail network. This seeks to build on existing sources of information including independent research, complaints data, “mystery shopper” research and other surveys.

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