Question to the Department for Digital, Culture, Media & Sport:

To ask Her Majesty's Government, further to the Written Answer by Lord Ashton of Hyde on 3 July (HL16510), what data are collected by the Department for Digital, Culture, Media and Sport on the amounts of compensation paid by broadband and home phone providers due to delayed (1) repairs, and (2) service.

The automatic compensation scheme for fixed broadband and landline consumers was established by Ofcom, the UK’s independent regulator for communication services. The Department has not, to date, received any data from Ofcom about the scheme. As set out in our previous answer, the Department’s understands that Ofcom intends to review the scheme next year.