Question to the Home Office:

To ask Her Majesty's Government how many members of staff working for asylum accommodation providers have received the training specified in the Asylum Accommodation and Support Statement of Requirements; and whether training for staff who have face-to-face contact with service users is stipulated in Home Office contracts with providers.

The Asylum Accommodation and Support Services contracts (AASC) are published and the requirements of the contract are set out in the Statement of Requirements, this includes provisions around training and the training programme for those with face-to-face contact with our customers.

The Provider must fully equip and train staff (including volunteers) to ensure they are able to fulfil their roles and ensure appropriate and sufficient security provisions are made for all staff undertaking face-to-face activities. Those with face to face contact must cover the following:

• Ethnic diversity and cultural awareness
• Suicide and self-harm awareness and prevention
• Basic First Aid
• Gender based violence
• Fire Safety
• Health and Safety
• Vicarious Trauma
• Unconscious Bias
• Counter Terrorism
• Modern Slavery
• Training relating to housing standards and regulatory requirements

As a minimum, provider staff should receive refresher training on the requirements listed above annually (i.e. refresher training completed every twelve (12) months), or more regularly if required.

The Home Office does not intend to publish data on the number of staff employed by accommodation providers, who will be expected to undertake training. However, provider performance and service delivery is discussed on a weekly basis. There are formal performance meetings each month, plus strategic boards with senior provider management, once a quarter.

The Home Office discusses performance of the contracts and service improvements with Local Authorities who participate in asylum dispersal. Durham is the only Local Authority in the North East of England who do not accommodate supported asylum seekers. We would encourage all Local Authorities to play their part and hope Durham will join their neighbours in doing so.